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How can I get in contact with a customer support agent?

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Active Member
Jeanette R Member Since: Jan 13, 2019
1 of 4

Hello,

 

I need to get in touch with a customer support agent as I have an issue about payments I don't want to share in a public forum. It seems impossible to get in contact with an actual person. Does someone know how I can actually speak to someone from Upwork?

 

Thanks,

Jeanette

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Jeanette,

 

Feel free to reach out to me via PM (click on my name) with more details so that I can assist you accordingly. Thank you.


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Scott M Member Since: Jun 11, 2020
3 of 4

Hi.

 

Me too.

 

The app is so unclear as to whether or not freelancers have been paid.


I wanted to make sure my freelancer had been paid for work he did. It didn't show on the app, so I pushed the button that says PAY.

Turns out that was to pay a bonus and only when looking at the desktop version (which I couldn't as my kids were doing schoolwork) that he HAD already been paid and this is a payment of a BONUS!

 

This was a genuine mistake and only in the interest of looking after my freelance have I now paid him twice.

I need a refund of the money and presume it is held in ESCROW in case of disputes. However, there is only a bot that answers questions and no actual help to sort out the issue.

NB - I recently joined Kajabi and they have 24 hour specialists available to sort out any issues. It means I keep using them and recommend them to everyone I know. Why don't you have something similar?

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Goran V Moderator Member Since: Mar 24, 2017
4 of 4

Hi Scott,

 

I`m sorry about the inconvenience this had caused you. Our team reached out to you via ticket to assist you further with the bonus payment you`ve paid. You can access your tickets on this Link, thank you.


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