I need to get in touch with a customer support agent as I have an issue about payments I don't want to share in a public forum. It seems impossible to get in contact with an actual person. Does someone know how I can actually speak to someone from Upwork?
The app is so unclear as to whether or not freelancers have been paid.
I wanted to make sure my freelancer had been paid for work he did. It didn't show on the app, so I pushed the button that says PAY.
Turns out that was to pay a bonus and only when looking at the desktop version (which I couldn't as my kids were doing schoolwork) that he HAD already been paid and this is a payment of a BONUS!
This was a genuine mistake and only in the interest of looking after my freelance have I now paid him twice.
I need a refund of the money and presume it is held in ESCROW in case of disputes. However, there is only a bot that answers questions and no actual help to sort out the issue.
NB - I recently joined Kajabi and they have 24 hour specialists available to sort out any issues. It means I keep using them and recommend them to everyone I know. Why don't you have something similar?