Phone verification isn't an option available for all users on Upwork. Sometimes it's required and the team notifies the user about it. However, no badge will show on freelancer profile when it's done. It doesn't look like you were requested to complete phone verification at this time.
Thanks for the reply Valeria K. Yes you are right I was not requested to complete my phone verification but I just wanted to know that when and how phone verification is needed and completed. What if I want to verify my phone number without any request?
No, that's not correct. Upwork team may ask a user to do some additional verifications including phone verification. It is not requested by clients and it will not be displayed on profile.
Thank you for reaching out to us, Hayley.
One of our team members will reach out to you directly to assist you with your phone verification process.
Hi Bojan, having an issue with my phone number being linked so an old account - no idea how to handle this as the system isnt too friendly. Could someone reach out to me at my email address to correct this?
I'm unable to verify my phone number. I enter my number and it never proceeds onward from that screen or sends me a text message. I am in the USA and have tried putting a "1" in front of mobile number. Also tried doing this from a laptop and smartphone. Please assist.
Thank you for reaching out to us, Andrew.
I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.
The phone verification badge is something that used to be available and is still visible on profiles of freelancers who were able to receive it back then. However, it's not available anymore and can't be requested.
I can see that you're communicating with one of our team members via a support ticket for the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
@Valeria K wrote:
However, no badge will show on freelancer profile when it's done.
I was looking at Petra's profile a moment ago and she has that tick badge on her profile.
Hi. haven't seen my phone number verified yet on my profile .could you please tell me how can i verify my phone number ?. I want to see my phone number verified on my profile .Thanks
Currently, it's not possible for freelancers to initiate phone verification and display it on their profile. If any additional verification is required for your profile, the team will notify you.
Hi Valeria, why isn't your team didn't notify me regarding phone number verification? I've been using this phone number since the start of my Upwork Career but yet didn't receive any notifications.
Looking forward hearing from you.
Phone verification is optional at the request of a freelancer's client, Arjy. If you would like to have your profile phone verified, you can request your client to do this by contacting to the support team to begin the process. Please note that the phone Verification program is entirely optional, so you can continue to work on Upwork regardless if verified or not.
Similar question here:
I am keeping being asked to verify my cell phone # (when it is optional) in my
"Create your Profile for Consideration" screen
Next, you'll be asked to verify your phone number for added security.
Verify your phone number
If I click on X it goes back to creating profile.
Phone verification for U.S users has been changed from being optional which is why you are unable to proceed with your profile. We ask U.S users to verify their phone number as another step to help ensure our marketplace is safe. At times, we unfortunately find that people want to join Upwork for reasons other than for the uses permitted on the platform. By asking new users in the U.S. to verify their phone number we hope to reduce the number of people who try to mislead us about their intentions or identity. Thank you for understanding.