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lionaire
Community Member

How can a customer pay money if he accidentally closes a contract?

Hello! My client accidentally activated the closed contract, but he wants to pay me $ 75 as we agreed. The first milestone is $ 75, the second milestone is $ 75 - but he accidentally closed the contract. Could he pay me somehow without creating a new contract? Can there is such function - TO GIVE BONUS? Thank you!

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VladimirG
Community Manager
Community Manager

Hi Val,

 

Please refer to your recent notification and conversation with our Support team, and as Jess mentioned your client can issue a bonus payment on your closed contract.

~ Vladimir
Upwork

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2 REPLIES 2
jcullinan
Community Member


@Val P wrote:

Hello! My client accidentally activated the closed contract, but he wants to pay me $ 75 as we agreed. The first milestone is $ 75, the second milestone is $ 75 - but he accidentally closed the contract. Could he pay me somehow without creating a new contract? Can there is such function - TO GIVE BONUS? Thank you!


Yes, a client can pay you via bonus, even on a closed contract. Send them this link for instructions:

 

https://support.upwork.com/hc/en-us/articles/211068218-Pay-for-Fixed-Price-Contracts

VladimirG
Community Manager
Community Manager

Hi Val,

 

Please refer to your recent notification and conversation with our Support team, and as Jess mentioned your client can issue a bonus payment on your closed contract.

~ Vladimir
Upwork
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