I've a customer whose trying to pay an outstanding balace for some work, but can't as their account is suspended.
They say support isn't helping (I can see from screenshots they are being honest about the fact of the account suspension).
What's the solution here to recive payment from them?
Hi, could I have an update here please?
I passed on the contract details via PM, but the client was in contact today to say Upwork still hasn't sorted this out & he can't pay me on the platform.
Thank you for following up. Unfortunately, upon checking, the status of your Client's account is unchanged untill now. While we can't share any specific details, please ask your client to follow up with our team in order to resolve the issue with their account in order to resume your payment.
I'll follow up with our team about this case and one of our agents will reach out to them to assist further.
Thank you for reaching out to us.