Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

How can i refund a funded amount on a fixed milestone?

forchristine
Active Member
Christine N Member Since: Jun 19, 2017
1 of 4

I've informed my client that i will no longer be able to do a specific project on a funded milestone.

 

My client has agreed to assign the work to someone else and asked me to refund the fixed milestone.

 

How do I refund a funded the money in the escrow or can the client just delete a milestone to get the money back? I'm not sure how this goes.


Thanks.

samrat3
Community Guru
Samrat C Member Since: Jun 1, 2016
2 of 4

Hi Christine N,

 

You may share the article below with your client:

 

https://support.upwork.com/hc/en-us/articles/211062058-Get-an-Escrow-Refund-on-a-Fixed-Price-Contrac...

 

You may also go through another article below:

 

https://support.upwork.com/hc/en-us/articles/211068538-Give-a-Refund

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 4

you can just end the contract, which will automatically send the funds back to the client's payment method.


Alternatively the client can end the contract and request the return of the funds in the process, which you will then have to approve (one extra step.)

 

In general it is worth not letting situations like that happen if at all possible, as it creates "unsuccessful contract outcomes."

 

Your JSS is already very low...

forchristine
Active Member
Christine N Member Since: Jun 19, 2017
4 of 4

Thank you! I've shared related articles with my client and also suggested to end the contract myself.

 

Thanks for all the help.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS