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How can i remove my change name request

ziya750
Ace Contributor

Hi there! I already have verified my ID, but then i by accident have changed my name and now Elance want me to verify my new name. So what i want, to remove my request and keep my name as it was already verified. Any help?

Thanks!

5 REPLIES 5
vladag
Community Manager
Community Manager

Hi Ziya,

 

Please contact Customer Support and our team will assist you further.

Untitled
ziya750
Ace Contributor

Thanks a lot for a reply Vladimir. It is super weird, but i don't see any contact button there, so that's why i have started topic here.

vladag
Community Manager
Community Manager

Hi Ziya,

 

Please click the "Check your existing requests" or "View your recently solved requests" in order to access your previous ticket and continue the conversation with Support.

Untitled
ziya750
Ace Contributor

Thanks for respond. But there is no requests!!!

 

And  you can see in the attachment,  what i see in my profile settings.

 

When i click to verify link,  i go to help page.

 

And i can't take any actions! Nor connect with the support team!

kochubei_valeria
Community Manager
Community Manager

Hi Ziya,

 

Your name change request has been cancelled.

 

Thank you for your patience.

~ Valeria
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