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Re: How can i remove my change name request

ziya750
Ace Contributor
Ziya F Member Since: Nov 30, 2015
1 of 6

Hi there! I already have verified my ID, but then i by accident have changed my name and now Elance want me to verify my new name. So what i want, to remove my request and keep my name as it was already verified. Any help?

Thanks!

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 6

Hi Ziya,

 

Please contact Customer Support and our team will assist you further.

Untitled
ziya750
Ace Contributor
Ziya F Member Since: Nov 30, 2015
3 of 6

Thanks a lot for a reply Vladimir. It is super weird, but i don't see any contact button there, so that's why i have started topic here.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
4 of 6

Hi Ziya,

 

Please click the "Check your existing requests" or "View your recently solved requests" in order to access your previous ticket and continue the conversation with Support.

Untitled
ziya750
Ace Contributor
Ziya F Member Since: Nov 30, 2015
5 of 6

Thanks for respond. But there is no requests!!!

 

And  you can see in the attachment,  what i see in my profile settings.

 

When i click to verify link,  i go to help page.

 

And i can't take any actions! Nor connect with the support team!

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
6 of 6

Hi Ziya,

 

Your name change request has been cancelled.

 

Thank you for your patience.

~ Valeria
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