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How can i remove my change name request

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Ace Contributor
Ziya F Member Since: Nov 30, 2015
1 of 6

Hi there! I already have verified my ID, but then i by accident have changed my name and now Elance want me to verify my new name. So what i want, to remove my request and keep my name as it was already verified. Any help?

Thanks!

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2 of 6

Hi Ziya,

 

Please contact Customer Support and our team will assist you further.

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Ace Contributor
Ziya F Member Since: Nov 30, 2015
3 of 6

Thanks a lot for a reply Vladimir. It is super weird, but i don't see any contact button there, so that's why i have started topic here.

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
4 of 6

Hi Ziya,

 

Please click the "Check your existing requests" or "View your recently solved requests" in order to access your previous ticket and continue the conversation with Support.

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Ace Contributor
Ziya F Member Since: Nov 30, 2015
5 of 6

Thanks for respond. But there is no requests!!!

 

And  you can see in the attachment,  what i see in my profile settings.

 

When i click to verify link,  i go to help page.

 

And i can't take any actions! Nor connect with the support team!

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
6 of 6

Hi Ziya,

 

Your name change request has been cancelled.

 

Thank you for your patience.

~ Valeria
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