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fretnoiz
Member

How can several agency freelancers work for one contract? What is the purpose of agencies?

Hello,

 

I have an agency and 2 freelancers in its team. Me and my client were very naive thinking that agency is an organization having contract with a client where several freelancers can track time for the contract.

 

Actually the contract is sticking to the freelancer who made a proposal for the job, and noone else except the user who made that proposal is able to track time. On top of that, if a contract already exists, the only option to work with another freelancer of that agency is hiring him directly.

 

If this is by design, what is the purpose of agencies? Why clients cannot just hire freelancers directly?

 

Regards,

Max

13 REPLIES 13
lysis10
Member

yep, by design

apparently the old Elance company system was not the way to do it since Elance went under and it was dominated by that type of model.


@Jennifer M wrote:

yep, by design


 So agencies is just a service for individual freelancers who cannot sell themselves?


@Maxim P wrote:

 So agencies is just a service for individual freelancers who cannot sell themselves?


 I'd say that's a good one-line wrapup. It's probably good if someone can't speak English, because the agency owner can tell the person what needs to be done and bid for them. Other than that, Upwork seems to want individual freelancers to own projects and work directly with the client (yay I am glad too!) . The old Elance company model has been killed off thank god.


@Jennifer M wrote:

@Maxim P wrote:

 So agencies is just a service for individual freelancers who cannot sell themselves?


 I'd say that's a good one-line wrapup.


 This idea sounds disappointing. It means that Upwork does not provide ways to organize bigger and serious projects.

 

More disappointing is the fact that Upwork support staff does not know it and there's no information in the help center about these limitations. Support people whom I contacted told me that inability to track time by another agency member is just a technical problem, and redirected my question to technical support where it's waiting forever.


@Maxim P wrote:

@Jennifer M wrote:

@Maxim P wrote:

 So agencies is just a service for individual freelancers who cannot sell themselves?


 I'd say that's a good one-line wrapup.


 This idea sounds disappointing. It means that Upwork does not provide ways to organize bigger and serious projects.


 I'd say the Upwork model is for the client in such cases to hire a project manager with authority to select and manage suitable freelancers. If the project manager is ethical and competent, results should be comparable to an agency of the sort you wanted to set up.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce


@Jennifer M wrote:

@Maxim P wrote:

 So agencies is just a service for individual freelancers who cannot sell themselves?


 I'd say that's a good one-line wrapup. It's probably good if someone can't speak English, because the agency owner can tell the person what needs to be done and bid for them. Other than that, Upwork seems to want individual freelancers to own projects and work directly with the client (yay I am glad too!) . The old Elance company model has been killed off thank god.


 Weirdly, though, the same thing can easily (and legally) be accomplished with fixed price contracts and offline support staff.

kochubei_valeria
Community Manager
Community Manager

Maxim,

 

Sorry about the confusion. I can confirm that only the freelancer hired for the hourly contract can work and track time on that contract. The client can hire other freelancers for separate contracts. For communication purposes the client can also add all the freelancers working on the same bigger project but on different contracts to the same message room.

~ Valeria
Upwork


@Valeria K wrote:
The client can hire other freelancers for separate contracts.

 My client even could not create another contract with the agency to hire second freelancer. Maybe it's possible but UX is too complicated...

Maxim,

 

You can send a link to that freelancer's profile directly to the client and they should be able to send an offer to them by clicking "Hire Now" button:

 

Screenshot_1.png

~ Valeria
Upwork


@Valeria K wrote:

Maxim,

 

You can send a link to that freelancer's profile directly to the client and they should be able to send an offer to them by clicking "Hire Now" button:


 As I wrote, this button creates direct offer to the freelancer, without agency. So a client cannot hire multiple freelancers of one agency.

 

I finally received an answer from the support team, and I suppose they confirm this limitiation:

I've just received a confirmation now that the job was completely awarded to your account and it appears that your request to award the job to your agency member, using your account is a system limitation. There's no feature available yet that will allow you to transfer this job to your agency member. Our products and development team is taking this into consideration.

Right now, the walk around is to cancel the job which was awarded to you and have the client award the job to user **** instead.

Can you even comprehend how incredibly stupid and pointless that is ?

paylater
Member

You are right Max , We as Agency owners need such feature, as i have in-house regular employees ( developers & designers ) and when we work on big scale projects which need 3-4 people on it, we can't assign them on same project and track their time.

 

Agency Showcases a team ( group of people ) and sometimes a group of people do work on same project, how to handle that through Upwork on hourly contracts ? 

 

You can however discuss with your Client and sought the payment terms, process of updates etc. based on manpower you will be engaging. 

 

 

 

 

This is an urgent feature request. I have setup an agency on upwork and can not assign more than one freelancer to a contract. This is basic agency management and this feature is urgently required.