How long is "ages" in your case?
If you click on the question mark icon, you'll see details about the timing...
If the money has been there in the "Pending" box for more than a week, then yes, you have a problem. If it has been less than a week, then it's probably just going through the normal cycle.
Chrystal D wrote:
I really need help. I am in the negatives now because I believed that I was working for a company that posted on the UpWork site
You agreed to be paid a fake check and then sent money to scammers? Or a variation of that theme?
If that is the case, I am sorry to hear that you let yourself get scammed, but if you had not agreed to violate the most basic of terms of service (and common sense), this would not have happened.
There is no point asking for customer service access, your money is gone and so is the scammer.
Learn more about our awesome Community member Andrei!Learn More
Over the next few weeks you may notice changes to Job Search filters that include the option to filter jobs by an hourly rate range and filter for jobs requiring multiple freelancers.Learn More
We are excited to share a new offering to enable freelancer job referrals (beta). This will provide the option to refer another freelancer on Upwork when you decline a job invite.Learn More
Having a professional profile is essential to attracting clients, highlighting your skills, and winning projects. Come and learn how to make your profile stand out on Upwork!Learn More