Sep 23, 2020 03:54:14 AM by Piper M
Hi Upwork Community! How do I add money into my balance?
I client double paid me by accident; however, it took a few days for us to recognize the mistake, allowing for an auto-withdrawal into my banking accounts.
I'd like to add money back in so that I can process the client's refund.
Sep 23, 2020 04:06:14 AM by Aleksandar D
One of our team members will reach out to you directly via a support ticket to assist you further with this.
Oct 7, 2020 03:38:59 PM by Jonathan K
Hey, so a client paid me to do a job. He didn't like what I made. I couldn't refund him because he told me after I deposited the money into my account. Upwork wouldn't let me refund because my Upwork balance was at 0.
He paid 500 for the job. I got 400. We agreed that instead of a full refund because I still did work that I'd be able to get 40. So I paid him back 360 via paypal. But he paid 500 and feels he should get 460 back. The thing is UpWork got $100 of the 500 he paid. If I pay him for that 100, then I pretty much paid $100 to do a job and it makes absolutely no sense for me to lose money for doing a job. Is there any way Upwork can refund him the $100 it took from the 500 he initially paid?
Oct 7, 2020 04:07:06 PM Edited Oct 7, 2020 04:12:48 PM by Petra R
So I paid him back 360 via paypal.
That was not only a violation of Upwork's terms of service with which you have jeopardized your account, you have also now understood that it cost you an extra $ 100...
Is there any way Upwork can refund him the $100 it took from the 500 he initially paid?
Only if you refund through Upwork and don't lose your account over this...
I suggest you tell the client to refund the money you sent them per PayPal, then then you work with Upwork Support to add that money to your Upwork account, then refund through Upwork, which will get the client their full funds back.
You also need to learn really quickly what a red flag on a client's profile looks like. This was going to be a trainwreck right from the start...
Hey, so a client paid me to do a job. He didn't like what I made.
Seems to be the norm for that client....
Jul 20, 2021 03:27:43 AM by Aleksandar D
Could you please share the contract ID so that I can escalate your concern to the correct department?
Sep 12, 2021 04:56:02 PM by Isabel P
I also need help funding my account so I could refund a client. No one is answering on the Upwork Support since Saturday. Can someone help me please
Sep 12, 2021 06:30:17 PM by Pradeep H
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Sep 12, 2021 05:47:09 PM by Isabel P
I've been trying to talk to a Support but since Saturday no one is responding back. Can someone help me fund my account in order for me to refund a client. Asap thanks
Nov 3, 2021 10:17:27 PM by Isabel P
Yes, a member of their Support Team emailed me with the set of instructions on how to fund my account.
Try clicking the Get Support on the bottom right hand and wait for their response. They dont respond on weekends, at least based from my experience.
Feb 28, 2022 08:21:17 PM by Naseef K
I also need help with the same. Money was withdrawn to my bank account and the current Upwork balance is not sufficient to process the refund. Someone help me ASAP.
Feb 28, 2022 10:04:34 PM by Avery O
I've asked for help from the Customer Support Team, and they will reach out to you to assist you further with your concern. They will reach out to you directly through an email support ticket to help you further.
May 31, 2022 09:43:29 AM by Vishalkumar W
I am facing the same problem for refund, I need to add funds.
May 31, 2022 11:14:52 AM by Nikola S
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Sep 4, 2022 06:11:04 PM by Owen U
I am also facing this problem and I need to add funds to my account to process a refund for my client. Please how do I go about this?
Sep 4, 2022 09:23:12 PM by Avery O
I have asked for help from the Customer Support Team, and they reached out to you directly to assist you further.
Dec 8, 2022 03:01:06 AM by Mohammed Ali A
Hi, I am also facing this problem and I need to add funds to my account to process a refund for my client. I have raised a ticket but would help if could speak to someone from Upwork today, please?