How do I cancel weekly salary?

[05cd551b]

How do I cancel salary that Client mistakenly added to the contract? (We already have an hourly rate established.) I can't even find on the website where the salary is mentioned or agreed to, but he received a bill for one.

[BojanS · Accepted solution]

Hi Kevin,

We'll have one of our agents reach out to your client via a support ticket to assist them with correctly setting up your contract.

Thank you for reaching out to us. 

[05cd551b]

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Bojan S wrote:

Hi Kevin,

We'll have one of our agents reach out to your client via a support ticket to assist them with correctly setting up your contract.

Thank you for reaching out to us. 

---

How long does this take? It has been hours and I haven't even gotten a ticket number yet.

[petra_r]

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Kevin Z wrote:

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Bojan S wrote:

We'll have one of our agents reach out to your client via a support ticket to assist them with correctly setting up your contract.

How long does this take? It has been hours and I haven't even gotten a ticket number yet.

---

I've already explained to you what needs to happen. You want the client to end the contract and rehire you without the salary NOW so they are not charged for another day's worth of salary if this goes on until tomorrow.

[05cd551b]

Yeah, Client has paused the contract so that should be avoided. I was just hoping for some official confirmation since they said they'd open up a ticket. We'll probably end up restarting the contract this afternoon.

[BojanS]

Hi Kevin

Since this is something that needs to be done on the client's end our support team reached out to the client and already assisting them with this concern.

Thank you!

[9bb1b0ca]

Hey Bojan.

I have the same issue. Can someone from Upwork help me? 

Best

Olli

[prestonhunter]

re: "I have the same issue. Can someone from Upwork help me?"

No, that is not how this works.

Tell the client that the only way to fix this is for them to close the contract and create a new contract withou a salary payment.

Waiting for Upwork to help means your client will be charged more.

[BojanS]

Hi Sonora,

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

Thank you for reaching out to us. 

[nicolasbarcos]

Hi!
I have the same issue. Can you help me? 
My client does not cancel salary payments and does not know how to do it. I don't want to have problems and I'm tired of sending refunds

[AleksandarD]

Hi Nicolas,

To make changes, your client must end the current contract, rehire you, and set different terms in the Advanced Options. Feel free to check this help article for more information.

Thank you.

[petra_r]

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Kevin Z wrote:

How do I cancel salary that Client mistakenly added to the contract? (We already have an hourly rate established.) I can't even find on the website where the salary is mentioned or agreed to, but he received a bill for one.

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The client has to end the contract and hire you again, this time without adding a weekly salary.

The client must have set that up while creating the contract.

Because we are more than halfway through another week, the client will be charged again for 4/7 days of the current week on Monday.

[05cd551b]

Argh, that's annoying, but thanks for letting me know and the timely response, Petra. 

[wlyonsatl]

I once had a client who had made the same mistake, Kevin.

Neither he nor I could figure out what he was seeing as a "salary," because that's not what Upwork called it in its documentation at the time.

I see this is still called a "Weekly Payment" on Upwork's system, not a "salary,"

https://support.upwork.com/hc/en-us/articles/211063668-Get-Paid-for-Hourly-Contracts

....but you or your client may see the word "salary" still being used. But Upwork is now on the case for you, so it'll soon be sorted out.