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Vikram's avatar
Vikram A Community Member

How do I close/delete my account?

Hello. I made a profile on Upwork. When trying to cancel, I get

**Edited for Community Guidelines**
I want to be able to fix it myself without being forced towards a phone number.
Regards, V.

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Vikram,

 

If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page

complete and close any active contracts and don't have any available or pending balance. Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.


As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account.

 

~ Luiggi

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578 REPLIES 578
Abu Ansarul's avatar
Abu Ansarul M Community Member

I'm sorry to hear that you are having difficulty closing your Upwork account. Unfortunately, it seems that in this case, you will need to contact Upwork's concierge team via phone to assist you with closing your account.

If you're uncomfortable with calling, you could try reaching out to Upwork's customer support team via their website or email. However, they may direct you to call the concierge team for account closure.

It's important to note that if you have any outstanding contracts or payments on Upwork, you will need to resolve those before closing your account. This could be why they require you to call their team to ensure everything is properly settled.

I hope this information helps, and please let me know if you have any further questions.

Mykola's avatar
Mykola A Community Member

I think it make sense. If someone hacked your accout then his unable to close it without call.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Vikram,

 

If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page

complete and close any active contracts and don't have any available or pending balance. Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.


As a gentle reminder, please know that you will not be allowed to create a new account. If you need to use your Upwork account again in the future, you can reach out to us through our different support channels, and we will assist you with reinstating your account.

 

~ Luiggi
Isaac's avatar
Isaac S Community Member

I want to delete my account but i have a pending proposal of a job that has been removed. So i can't delete the account unless i close the proposal for the removed job

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Isaac,

 

I can see that you've already raised a support ticket regarding your concern; Kindly allow 24-48 hours for the team to follow up and assist you further. 

~ Luiggi
Ivy's avatar
Ivy W Community Member

Can you close my account? 

Joanne's avatar
Joanne P Retired Team Member

Hi Ivy,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Jeba's avatar
Jeba N Community Member

My project has been completed. Now I have to delete my account permanently. What should I do so that my account gets permanently deleted or if I ever need to go back and create a new account with this Gmail ID?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jeba,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Rose's avatar
Rose E Community Member

I am trying to close my account but it says that I can't because this job has been removed from Upwork, so we are no longer able to retrieve your proposal. However the job I sent the proposal too is no longer there and I can't withdrawl my proposal. I'd like to get this solved very soon.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Rose,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Hafsa's avatar
Hafsa U Community Member

İ want to close my upwork account permanently please delete my account 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Hafsa,

 

I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Alan's avatar
Alan G Community Member

Hi Luiggi, a pleasure to meet you. I've been experiencing the same issue over the past few days. Every time I try to close my account this message shows up:

'Thank you for using Upwork. At this time we are unable to close your account. Please visit support.upwork.com to reach out to us directly. Please note: For security purposes, you will not be able to change your username, or open a new account with the same email address.'

So I reached out to support via the bot, and I'm not sure if the bot has some IQ issues or if it was designed like this on purpose to drive people crazy, but it doesn't seem to comprehend that I require human assistance to close my account due to technical issues. Could you assist me in resolving this matter by initiating a case, please? My experience over the past few days has been quite frustrating, and I'm hoping for a more positive ending.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Alan,

 

I am sorry to learn about your decision to go. Your account has been closed as requested by you.

 

- Pradeep

Chlea's avatar
Chlea M Community Member

Hello, can you help me close/delete my account. I have no active proposals, no contracts or payments left. Everything is good to go but when I try to delete it, it says: 

  "At this time we are unable to close your account."      Please help

Nikola's avatar
Nikola S Retiring Moderator

Hi Chlea,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Sebastian Alejandr's avatar
Sebastian Alejandr R Community Member

Hi Luiggi, I hope you are doing very well, I need help, i can't close my upwork account, when i was trying, upwork say "contact support" =(

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Sebastian,

 

I'm sorry to hear about your decision to leave. I can confirm that your account has been already closed.

~ Luiggi
Lucas's avatar
Lucas L Community Member

Hi. I want to close my account but I get a message that I have to contact support. However, that seems like an impossible task. The bot in support.upwork.com will never put me through with a person and I don't know how to open a ticket. Can you help me?

I don't have any pending proposals, contracts or payments.

Thanks

Nikola's avatar
Nikola S Retiring Moderator

Hi Lucas,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Lucas's avatar
Lucas L Community Member

Thanks!

Jody's avatar
Jody M Community Member

Luiggi, I've followed the steps in the above article, but when I click "Close my account", I get a message that says:

"At this time we are unable to close your account. Please visit support.upwork.com to reach out to us directly."

And I see zero way to actually reach out directly.  Please advise.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Jody,

 

I'm sorry you're having trouble closing your account. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi