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How do I contact Upwork for an issue only they can resolve? The "community" can't resolve it.

jessicaeditor
Active Member
Jessica A Member Since: Dec 1, 2016
1 of 3

This site makes it extremely difficult to contact tech support.  I found the contact email the other day, but now it is no longer there.

 

My available connects (bid credits) keeps switching to zero.  The reset it last week, but it is a problem again.

 

Can anyone tell me the Upwork contact page or Upwork email?

 

 

Thanks.

yitwail
Community Guru
John K Member Since: Feb 17, 2015
2 of 3

This should work: https://support.upwork.com/hc/en-us/requests/new

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
3 of 3

Hi Jessica,

 

It looks like it's working as designed. New billing cycle starts on December 18 and that's when you'll receive a new allotment of connects. You have been applying for jobs and using connects and that's why you don't have any now. Occasionally some connects are returned if the job is cancelled without hire. You can check your billing cycle and connects history in Settings> Membership & Connects.

~ Valeria
Upwork
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