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Amber's avatar
Amber H Community Member

How do I get customer service help from a real person?

Some of my earnings are missing from my account.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Amber,

 

It looks like the $140 you're referring to was your balance after you earned $100 and before you paid $20 in service fees. Please go to your Transaction History, and filter by date so you can see all of your transactions and check on this.

 

~Andrea

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Pradeep's avatar
Pradeep H Retired Team Member

Hi Amber,

 

Thank you for your message. I am sorry to hear about your earning. A quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting our support team. We'll also be happy to assist you with your issues here if you tell us more about your concern.

 

Thank you

Pradeep

Amber's avatar
Amber H Community Member

When I do that I receive an automated response from a chatbot.  Can you look at my account?  After Upwork's 20% fees, my earnings were $140.  Only $118 of that was transferred to my checking account after which my balance was listed as $0.  There was a $2 charge for the transfer.  What happened to the remaining $20?

Andrea's avatar
Andrea G Community Manager

Hi Amber,

 

It looks like the $140 you're referring to was your balance after you earned $100 and before you paid $20 in service fees. Please go to your Transaction History, and filter by date so you can see all of your transactions and check on this.

 

~Andrea
Amber's avatar
Amber H Community Member

I see. I was confused when I was looking at the transaction history initially. Thank you for your help.