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carejones
Community Member

How do I get paid?

I finished a job, the client said the job was completed and well done. It says they paid but there is no money in my account. Contract closed.

Am I missing a step in how to get paid?

 

2 REPLIES 2
petra_r
Community Member


Carey J wrote:

It says they paid but there is no money in my account. Contract closed.

Am I missing a step in how to get paid?

 


Look at your Reports Overview page

Do you see the money under one of those tabs?

 

"Where is my money?""Where is my money?"

bstojadinovic
Community Manager
Community Manager

Hi Carey,

 

I checked this for you and the client has approved your milestone and funds have been currently subjected to a standard five-day security period and will become available for withdrawal as shown under the date details in your Transaction History. In order to check the status of your payment, please go to your account > select the Reports tab > Overview and you’ll see the funds under the Pending tab.

 

Please read this article for more information about Fixed-Price Protection.

 

Thank you! 

~ Bojan
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