How do I log in with my phone number?

[adam_kecskes]

Hi,

I logged into Upwork a long while ago with an email that is no longer valid; I tried creating a new account with a better email, but now it won't let me go further since my phone number (which is still valid) is associated with the old email account. How do I go about logging in using my phone number to validate myself?

Thanks!
-=-Adam

[g_vasilevski]

Hi Adam,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[94796e49]

I am having the exact same issue that he is having

[82791b46]

I'm having the same issue. Please help.

[PradeepH]

Hi Jack,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[94796e49]

No need Jack but thank you. I got it figured out a while back. Had the
incorrect email address.

[306793bc]

Hi - I am having the same issue.  Can someone please reach out to me to assist as well?

[JoanneP]

Hi Leah,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[f71d2cdf]

I am having the exact same issue as well! Please help

[ArjayM]

Hi Sydney,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[1b1e984c]

I am having this issue as well. Pls help

[1b1e984c]

 I've just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone help?

[ArjayM]

Hi Ishaan,

I'm sorry if you're having trouble completing the phone verification process. I’ve escalated your community post to a support ticket to give this the attention it deserves. One of our agents will be in touch with you soon on this page to assist.

[da354b45]

I'm currently having this exact issue. My email is no longer valid and to get support I had to create a new account but my account setup is not complete as I need to put my phone number in which is currently being used on my other account that I can't log into. Please help!

[AndreaG]

Hi Annabelle,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[31efc8a9]

I'm having this exact problem! Can't figure out how to log into account made years ago because I don't have access to the email and don't remember the username or password. When I try to very my new account, it doesn't accept my phone number because it's in use from the old account. HELP

[PradeepH]

Hi Jay,

Thank you for your message. Could you please click on my name above this post and send me a private message with more information about the old account you are referring to?

Thank you,

Pradeep

[a5ec8fd1]

Hi,

I'm having this same problem. For some reason, it says that my phone number is already in use for a different account. But I don't have another account and I need my number to get verified ASAP. 

[PradeepH]

Hi Sarah,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[eead81f4]

Hello! I am having the same issue! 

[JoanneP]

Hi Polly,

I can see that one of our agents already assisted you. If you need further help, please feel free to reach out. Thank you!

[2f66d57e]

how do i log in with my phone number

[dcdcd420]

I'm having the same issue, can someone please help? I dont know what old email I used, that was eons ago in college.

[JoanneP]

Hi Abigail,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.