Feb 3, 2017 09:04:36 AM by Zenon H
How do I open a support ticket?
The page: https://support.upwork.com/hc/en-us only refers issues to forums. I am having problems Submitng Propals,, on clicking Submit Proposals it just hange with "Waiting" message in the status bar.
Does anybody know how to fix this?
May 21, 2021 02:54:41 AM by Goran V
Hi Hentry,
Could you please try to add your payment method manually by clicking on the green hyper link at the bottom of the new window that is opening for you? Thank you.
May 21, 2021 04:11:13 AM by Hentry M
May 21, 2021 04:20:22 AM by Goran V
Hi Hentry,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.
Dec 19, 2021 02:34:36 PM by Joy N
Hi i erroneously sent money to my payoneer account.could you reverse it to my account?
Dec 20, 2021 02:54:19 AM by Goran V
Hi Joy,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.
May 4, 2021 09:46:03 AM by Manuel H
There is no "Get help from Upwork" Button, no Chat support anymore ect. Virtually no real option to contact Upwork and getting support. Have those options all been moved? Or even removed?? Or am I just partially bind and don't see them anymore?
May 4, 2021 09:57:35 AM by Bojan S
Hi Manuel,
You can click the question mark icon that shows at the bottom right corner of this page. You may be asked what type of account you need help you, go ahead and select the best option. If you don't receive the information you're looking for, you can click "Ask something else" for more options, including contacting our support team.
You can also share with us your concern so that we can assist you accordingly or have the correct support team assist you.
Thank you.
May 4, 2021 10:27:18 AM by Manuel H
Hi Bojan,
thanks for your quick reply! Unfortunately I am not able to find such question mark and proceed with your instructions thou...
May 4, 2021 10:58:30 AM by Bojan S
Hi Manuel,
Could you please confirm if you're not seeing this question mark at the bottom right corner of the previously shared page?
Thank you!
May 4, 2021 02:04:36 PM by Manuel H
Hi Bojan,
I got it now. After a restart of my browser it appeared.
Thanks!!
Dec 29, 2021 10:01:27 AM Edited Dec 29, 2021 10:01:41 AM by Milan V
I have been trying to open a support request for the last 7 hours with no success. Have submitted multiple requests via chat and nothing happens.
Dec 29, 2021 10:21:40 AM by Milan V
There was an automatic transfer to the wrong bank account. I want to return the amount in my Upwork account and transfer it to the right one but I am not quite sure of how does it work and what time does it take for the amount to reappear in my Upwork account. I have been trying to open a support request for the last 7 hours, but no agent has contacted me yet. I would appreciate any useful info.
Dec 29, 2021 12:12:47 PM by Bojan S
Hi Milan,
This withdrawal will return to your account once the transaction fails, which usually take from 7 to 10 days. If after 10-days, it still isn’t reflecting on your Upwork account, please get back to us so that we can issue a trace for you.
Please consider waiting for the withdrawn amount to reverse and appear on your Upwork account first and then update the payment method information. Accurate entry of payment details same as removing inactive ones is your responsibility and essential for successful withdrawals.
Thank you!
Jan 11, 2022 03:02:43 PM by Mohan K
I am trying to contact Upwork support regarding billing as i would like to defer payment. how can i do this?
Thanks and Regards,
Mohan
Jan 11, 2022 04:38:16 PM Edited Jan 11, 2022 04:40:15 PM by Joanne P
Hi Mohan,
You can click the question mark icon that shows at the bottom right corner of this page. You may be asked what type of account you need help with, go ahead and select the best option. If you don't receive the information you're looking for, you can click "Ask something else" for more options, including contacting our support team. Please feel free to share more information with us here in the community and we'll gladly help you with it.
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 14, 2022 08:54:01 PM by Jamil H
e-mail to Upwork support mail,it was very helpful. when io have problem i just send email that's it Oriobolem are solved 🙂
Mar 22, 2022 01:08:41 AM by Matee A
i am not able to chat with the upwork agent and there is not option for submitting a request as well
Can anuone help ?
Mar 22, 2022 02:19:58 AM by Nikola S
Hi Matee,
I would be happy to help. Feel free to share more information about your concerns here and we will be happy to assist you or connects you with the appropriate team.
Apr 4, 2022 10:37:24 AM Edited Apr 4, 2022 12:00:54 PM by Nikola S
Hello, I lately got issues with paypal and they advised me to open a new account. I opened the account and added it to my Upwork but am getting the error "Financial transactions for xxx have been limited.
**Edited for Community Guidelines**
Sep 13, 2022 11:51:37 PM Edited Sep 14, 2022 02:48:34 AM by Annie Jane B
Heya. I got the job **Edited for Community Guidelines** and after i was done with what it wanted, the job was deleted and didn't get my money. This is my proposal **Edited for Community Guidelines**
Sep 14, 2022 02:42:00 AM by Annie Jane B
Hi Konstantinos,
I'm sorry to hear about your experience. I checked this for you and it looks like no contract was set up hence the client was not billed.
Please avoid working on a project unless a contract is created and if you see any suspicious user activity in the future, you may report it to us by sending us a flag.
May 9, 2023 06:24:19 AM Edited May 9, 2023 07:23:10 AM by Nikola S
Hello!! Hope you have a good day, please how can you help me, my account has been suspended and I have $240 on it pleases how can I withdraw my money , because i was trying to verify my account but actually am trying to capture my face but unfortunately my brother he was trying to check my phone but Upwork capture him.am trying to solve the issue since but am not get it.actually Upwork it was new to me ididnt know about it before and i know you can help me out.
Please I will like to hear from you
Thanks:) this is the Gmail **Edited for Community Guidelines**
May 9, 2023 07:31:24 AM by Nikola S
Hi Omotosho,
Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.
Please consider following up on the ticket so that our team can assist you further with your account.
Nov 8, 2023 06:31:14 AM by Lucas P
Hello, I can't validate my account. I've uploaded my document multiple times and it says that I haven't posted anything. I have done it 5 times through different devices and It still doesn't work.
It looks like the ID validation doesn't work
Regards
Dec 5, 2023 10:35:02 AM by Lesliane G
I am struggling with my account. When I try to apply for a job it is greyed out and I cannot click apply now option. Please help.
Dec 5, 2023 12:34:23 PM by Arjay M
Hi Lesliane,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.
Dec 22, 2023 08:15:20 AM by Tugberk A
Hello,
I am writing here because the problems I have experienced with Upwork have not stopped since I got my first job from Upwork, and your site did not open a ticket even though I tried every way to open a ticket. First, I can't change my hourly rate no matter what I do. The hourly rate editing button that other users have is not visible for me. In addition, you caused a lot of difficulties in my payment system because there are Turkish characters in my name. Although I somehow solved those parts, this time I cannot receive payment for the work I have been doing for 2 months, even though the employer has posted it on the site. While it appears as $0 in the Get paid section, the fee I receive appears on my profile. When I try to open a ticket for this situation, your 'Chat with Upwork' button in the support section does not show any reaction even though I click it. These situations I have experienced have greatly changed my perspective on Upwork. Can you please help me as soon as possible so that I can at least get paid for my work?
Dec 22, 2023 08:54:56 AM by Luiggi R
Hi Tugberk,
I'm sorry to learn about your experience; let me help clarify your concerns. You can't change your hourly rate because you're an exclusive member of the agency you're part of. Your rates can only be edited from the Agency Roster page when you access the agency profile. Since you have Business Manager permissions with the agency, you should be able to edit your rates.
Your ability to get paid also aligns with what I mentioned above. Since you're an exclusive member of your agency, all your contracts are paid to the agency account, and the agency owner is responsible for paying its members. Please consult the agency owner regarding your payment. You can check this article for more information on the difference between exclusive and non-exclusive agency members. In addition, check out this page for more details on how the agency finances work.
Jan 16, 2024 09:06:09 AM by Louis W
I can't open a ticket either. I'm having issues uploading a photo. It keeps saying that "something went wrong". The photo is clear and is not over 5 MB.
Jan 16, 2024 11:43:57 AM by Arjay M
Hi Louis,