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hocusp
Community Member

How do I submit a ticket to Upwork Support

My proposals are not sending and I keep getting an error message. What is the email to support?

21 REPLIES 21
petra_r
Community Member


@Anthony V wrote:

My proposals are not sending and I keep getting an error message. What is the email to support?


 Contact Support

hocusp
Community Member

the button doesn't seem to be working

 

cylver1z
Community Member

Hello Anthony,

 

I'm sorry to hear that. Have you tried clearing your cache and cookies? Or tried using a different browser when submitting a proposal? If you are still having some issues after you try these, please reply to this post. Thank you.


Untitled
hocusp
Community Member

Yes I have tried 3 different browsers and I did clear cache/cookies. The problem still persist. Is there anything else I can do?
cylver1z
Community Member

Hello Anthony,

 

I'm sorry to hear that. I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.


Untitled
hocusp
Community Member

Thanks!

I'm also having this issue. I cannot seem to find a place anywhere to actually contact support. Can someone please help me?

Hi Sarah,

 

Could you please share more information about your concern so I can check this for you? You can also send me a PM by clicking on my name. Thank you.

~ Joanne
Upwork

Dear Joanne Marie

I changed my phone number so I cannot log in to my main profile. ( I had to open another account since I couldn't even reply to a threat without logging in... and now I found out that I still can't PM you...) so i have to ask you here... Please my username is asvplanet and I can provide all the credentials, I just cannot log in since my phone number changed. Please help. 

Hi Joanne,

I have the same problem,

I also tried clicking on your name and when I'm trying to click on the MESSAGE button in your account, they said that I don't have privileges to do that.

How Can I contact support, please?

 

Hi Zakaria,

 

You should be able to send private messages now that your Community rank has been updated to Active Member.

 

Thanks!

~Andrea
Upwork

Hey i want to change my identity card info from my upwork account i want access so that i can put the correct identity card picture

Hi Syed,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

~ Goran
Upwork

Im having a same issue. I wanted to reset my profile into public but i keep getting a prompt saying "Your ticket was not submitted."

Hi Jamailah,

 

 I just updated your profile visibility back to public. If further help is needed, feel free to follow up here. Thank you.

~ Goran
Upwork

excuse me, i have my account suspended, and i did not recieve an email about it. what instruction should i follow to get my account back.

thanks

Hi Fatima,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
59d20d21
Community Member

Hello,
Two of my clients have approved milestones for weeks now and it's still not reflecting in my Upwork account balance.
This is frustrating I can't  even reach out to your customercare please I need urgent help.

egaruth
Community Manager
Community Manager

Hi Oryiman,

 

I would be happy to help. I checked and it looks like the funds you are referring to are already available to you on your account. You can find more information on the Available tab on your Overview page. 

Additionally, you may want to check this helpful article about getting paid for Fixed price contracts. 

 

Feel free to let us know if you need further assistance.

~ Nikola
Upwork
barretshem
Community Member

Hi,

 

My Upwork desktop app is not working. It says, "www.upwork.com needs to review the security of your connection before proceeding." I already uninstalled the app and reinstalled it. My internet is working fine. Can you please help?

Hi Shema,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
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