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How do i change my phone number for two-step verification ?

joanjoin
Active Member
Ilham J Member Since: Oct 22, 2020
1 of 38

 I cannot receive the confirmation/verification part. My number listed here is no longer active. I want to replace it with a new one. Thank you for your help

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 38

Hi Ilham,

 

One of our team members will reach out and assist you directly via a support ticket.


-Joanne
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joanjoin
Active Member
Ilham J Member Since: Oct 22, 2020
3 of 38

Thanks for the answer Joanne, I'll be waiting

joanjoin
Active Member
Ilham J Member Since: Oct 22, 2020
4 of 38

Hi Joanne, until now no one has assist me. May I know, how many days is the process ? 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
BEST ANSWER
5 of 38

Hi Ilham,

 

I have followed up with the team, and one of our agents reached out to you directly via a support ticket. Please check your ticket number: 30026732. Thank you. 


-Joanne
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View solution in original post

chathu_graphic
Active Member
Ishara C Member Since: Jul 30, 2019
6 of 38

Hello! I'm Ishara. Please help me change my old phone number to a new one, It was deactivated a few days ago. so I can't get the verification code for the number, for this reason, I cannot go to profile settings or buy connects. please help.

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
7 of 38

Hi Ishara,

 

I have shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

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mendoza-micah
Active Member
Micah M Member Since: Dec 23, 2020
8 of 38
Hello Joanne,

Can you please help me as well in changing my contact number to a new one..Because the old one is no longer active. I can't able to go to settings since they are asking for a code that was sent to my old number. Please help me on this. Thank you!
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
9 of 38

Hi Micah,

 

I've escalated your concern to the team. One of our team members will reach out and assist you directly via a support ticket. 


-Joanne
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ycaroh25
Active Member
Yvette Carla R Member Since: May 1, 2017
10 of 38

I have the same issue. My phone number is no longer active. How can I change it to the new one.

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