How do you add money to your remaining balance?

[Avery O]

Hi Rinku, 

We apologise for the delay in our reply. The Customer Support Team reached out to you yesterday and requested for more information about this client so that they can assist you in refunding him. 

Please check your email, or the My Requests link on this page to access the ticket.

[Pradeep K]

Spoiler

Hello i am also facing the similar issue, my current balance is 0. But i have to refund amount and i am unable to add amount.

[Abed A]

I face the same thing, I need help, I want to refund the money via PayPal

[Joanne Marie P]

Hi Abed,

I checked your account and see that you have already created a ticket for this concern. One of our team members will update your ticket and assist you directly. Thanks!

[Erin M]

Hi,

I'm trying refund some money back to a client. I understand the usual way is to simply pay it back from the remaining balance.

However, I already withdrew those funds from the account. I've read I can refund from my paypal account.Can you help?

[Aradhana G]

I want to refund to the client and the u have withdraw the payment how do i add money to upwork for refund. Please solve this issue for me.

[Goran V]

Hi Aradhana, 

One of our team members will reach out to you via ticket and assist you further with this, thank you.

[Stephane B]

Hi. I also need some help to credit my remaining balance (credit card or paypal) Thank youuu !

[Goran V]

Hi Stephane,

One of our Customer support agents will reach out to you via ticket as soon as possible and assist you further, thank you.

[Andrey T]

Hi, I need some help to refund money to client via paypal. Thanks!