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How do you add money to your remaining balance?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
11 of 30

Hi Rinku, 


We apologise for the delay in our reply. The Customer Support Team reached out to you yesterday and requested for more information about this client so that they can assist you in refunding him. 

Please check your email, or the My Requests link on this page to access the ticket.


-Avery
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rishi8892
Active Member
Pradeep K Member Since: Jul 5, 2018
12 of 30
Spoiler
Hello i am also facing the similar issue, my current balance is 0. But i have to refund amount and i am unable to add amount.
kadamprabodh
Active Member
Prabodh K Member Since: Nov 30, 2019
13 of 30

Hey Avery,

 

Im facing the same issue would appreciate help on adding funds so that I can give a refund to my client.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 30

Hi Prabodh,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
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kadamprabodh
Active Member
Prabodh K Member Since: Nov 30, 2019
15 of 30

Hi,

 

I'm trying refund some money back to a client. I understand the usual way is to simply pay it back from the remaining balance.

 

However, I already withdrew those funds from the account.

 

So, how do I add to the remaining balance from paypal? I've tried to everywhere for some kind of "add money to remaining balance" button, but I don't see it.

 

Thanks,

 

Prabodh

aatwan
Active Member
Abed A Member Since: Jul 20, 2019
16 of 30

I face the same thing, I need help, I want to refund the money via PayPal

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
17 of 30

Hi Abed,

 

I checked your account and see that you have already created a ticket for this concern. One of our team members will update your ticket and assist you directly. Thanks!


-Joanne
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topangatalent
Active Member
Erin M Member Since: Sep 1, 2020
18 of 30

Hi,

 

I'm trying refund some money back to a client. I understand the usual way is to simply pay it back from the remaining balance.

 

However, I already withdrew those funds from the account. I've read I can refund from my paypal account.Can you help?

aradhanagupta96
Active Member
Aradhana G Member Since: Nov 15, 2018
19 of 30
I want to refund to the client and the u have withdraw the payment how do i add money to upwork for refund. Please solve this issue for me.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
20 of 30

Hi Aradhana, 

One of our team members will reach out to you via ticket and assist you further with this, thank you.


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