creed00
Member

How do you begin the Video verification process

I received an email stating I have to verify my account. I logged in and complete the issued photo ID portions. After that, It says start chat but it doesn't allow me to chat with an actual person. How do I start/complete the video verification process?

3 REPLIES 3
luiggi_rosado
Moderator
Moderator

Hi Christopher,

 

I can confirm that one of our agents reached out to you with a workaround via email. Please be sure to check that and let us know if you're still experiencing issues afterward.

 

Thank you.

~ Luiggi
Upwork

Hi Luiggi,

 

The suggested solution did not work. When I click on the chat icon (in any browser) nothing happens. I was scheduled for a google meet today at 10am PST and no one from your side ever joined....

 

-Chris

I apologize for the inconvenience this caused, Christopher.

 

I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

~ Bojan
Upwork