๐Ÿˆ Community
kentonwd
Member

How do you get non-feedback leaving clients, leave feedback?

Hi everyone!

 

I've recently ran into a small issue where I've got bunch of project that ended up being completed and with awesome satisfactory feedback from client through the messaging, but they never bothered to leave actual feedback when the contract ended. I've tried to send them 1 or two reminders, left my own feedback for them, just to get them to budge a little in hopes that they would leave one back. 

 

Anyone got any other tips or how you get your clients to leave feedback before they disappear for good? 

 

I mean this affects the freelancer score too, so it is quite important. All suggestions are welcome and thank you in advance.

9 REPLIES 9
tlsanders
Member

Try to avoid closing contracts. If you ask the client to close the contract, he/she will be forced to leave feedback in the closing process. Of course, there will be some clients who won't bother, but it seems to be fewer than the number that wander off without leaving feedback when you close the contract.

Thanks Tiffany, but leaving contracts opened also leaves no feedback and doesn't give you anything out of it towards your score. I guess its better then no feedback at all but still, it would be nice if they just didn't wonder off ๐Ÿ™‚ 

True, ultimately if the client doesn't close the contract, you will have to do so. But, you have some time for that (a couple of months before it starts to hurt you), so it's worth making an initial request for the client to close the contract and maybe one follow-up before you do it yourself. Make the first request immediately after the client says the work is all good--make it a part of your standard closing response.

My recommendation is polite persistence.

 

Assuming it's not a bad client, these people aren't trying to cause problems for you, they are just busy, and you've already solved their problem, so there's no sense of urgency for them. Also, most clients don't realize that this even matters, or that freelancers get penalized because of how Upwork's system works.

 

So, polite persistence. Send a polite message. Wait a week. Send it again. Wait, maybe a bit longer than a week. Keep going and usually they will eventually close the project.

 

Never, ever express annoyance or impatience in any message.

 

Many years ago I had a client who had a rush job she gave me on a Friday and needed done by Monday. I sent her the files on Sunday and she disappeared. It took 6 weeks but she did finally come back and release the payment and close the project.

Charles, I agree with you if the contract hasn't been closed. Persistance in getting the client to end the project and persisting in asking them to leave feedback are very different things, though, and I suspect the latter could backfire.


@Tiffany S wrote:

Charles, I agree with you if the contract hasn't been closed. Persistance in getting the client to end the project and persisting in asking them to leave feedback are very different things, though, and I suspect the latter could backfire.


I'll agree with you, though I have never had a case where a client agreed to close a project and then didn't leave feedback. Sometimes they just put a number and no text. Maybe I've just gotten lucky?

 

I thought they were required to leave feedback when closing a contract.

They are required to leave feedback when closing the contract. I was distinguishing persisting in asking a client to close the contract from persisting in asking the client for feedback on a contract you already closed yourself (which seems to be where OP is right now)

Gotcha, thanks.

 

Agreed, I would never do that. I guess if you really want/need the feedback that badly, you shouldn't close the contract.

kentonwd
Member

Thanks for all the feedback and Iโ€™ve tried persistence and patience with few nice follow ups some weeks apart with no return so I get it, just thought maybe someone had different approaches they take or maybe a function / button I was missing in Upwork
Learning Paths