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How do you nicely ask a client to end a contract?

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Active Member
Joko S Member Since: Jul 7, 2019
1 of 14

I had an hourly campaign and after two weeks, he paused the contract for the reason that he no longer need a freelancer to work with (instead of ending the contract). I don't generally like the idea of being the first to end the contract. How would you nicely ask the client to end the contract?

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Active Member
Anastasiia L Member Since: May 23, 2018
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2 of 14
I usually ask client one more time if he or she needs more work from me and if not, just ask to end the contract. Sometimes I keep it clear to the client that an open contract without any activity can lower my JSS and kindly ask to end it

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Community Guru
Petra R Member Since: Aug 3, 2011
3 of 14

Anastasiia L wrote:
Sometimes I keep it clear to the client that an open contract without any activity can lower my JSS

Why would you tell your clients such a thing? It isn't true.

Provided money has been paid (at some point, ever) and you don't have a huge percentage of such contracts (you don't) open contracts without activity have no effect whatsoever at all in any way, shape or form.

 

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Active Member
Anastasiia L Member Since: May 23, 2018
4 of 14

Many times it's been said here by moderators that contracts that don't have any activity for two months can affect the JSS

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Community Guru
Mark F Member Since: Jul 10, 2018
5 of 14

Here, just go read for yourself:

 

https://support.upwork.com/hc/en-us/articles/115006097327

 

In there you will read:

Contracts with a history of earnings but no feedback, whether closed or not, are mostly excluded from your JSS. However, if you have many contracts where no feedback has been given, it can impact your score (a little) negatively because it indicates some of your clients were dissatisfied.

 

Or to put it another way, Petra is right.  

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Community Guru
Phyllis G Member Since: Sep 8, 2016
6 of 14

Anastasiia L wrote:

Many times it's been said here by moderators that contracts that don't have any activity for two months can affect the JSS


And many times it's been said here by FLs--who, unlike moderators, have JSSs of their own--that idle contracts that earned money at some point do not have any effect, unless there are a boatload of them. I have had multiple contracts sit idle for years while maintaining a 100% JSS.

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Active Member
Joko S Member Since: Jul 7, 2019
7 of 14

This is the answer that I need. Thank you.

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Ace Contributor
Susan S Member Since: Aug 22, 2020
8 of 14

If I notice that a client has not ended the contract after paying me, I will assume that he/she got busy and forgot.  I will ask once for them to do that.  If they're not responsive, I'll go in and do it and move on.  I just politely remind and say that it's hanging out there.  I don't directly ask for any feedback.  Hey, no feedback is better than bad feedback any day.  My opinion. 

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Community Guru
Phyllis G Member Since: Sep 8, 2016
9 of 14

Susan S wrote:

If I notice that a client has not ended the contract after paying me, I will assume that he/she got busy and forgot.  I will ask once for them to do that.  If they're not responsive, I'll go in and do it and move on.  I just politely remind and say that it's hanging out there.  I don't directly ask for any feedback.  Hey, no feedback is better than bad feedback any day.  My opinion. 


Be careful how often you do that. An unresponsive client is not very likely to come back and leave feedback when you close the contract. Close too many of them yourself, and you can wind up with enough to have a negative impact.

 

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Ace Contributor
Susan S Member Since: Aug 22, 2020
10 of 14
Good point!
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