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Re: How does a client cancel a refund request?

bbarriatos01
Active Member
Bon B Member Since: Apr 29, 2017
21 of 23

I accidentally process the give a refund button to my client. it was my first time working here in Upwork.

How can I get back my money or may be cancel the transaction ?

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
22 of 23

@Bon B wrote:

I accidentally process the give a refund button to my client. it was my first time working here in Upwork.

How can I get back my money or may be cancel the transaction ?


 What did you think "refund" means?


You can not cancel it. You can ask the client nicely if they would be so kind paying you again, AFTER the funds clear into their Upwork account.

 

If the client does not, you have learned not to click on things and then go through the process of confirming things without understanding what it is that you are doing.

graphichub
Active Member
Dexter S Member Since: Feb 19, 2019
23 of 23

Hi Petra..

I wonder why I have a refund notification but I didn't issued a refund to my client, do you have any idea how this happened? What should I do to get the money back?

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