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How does a client cancel a refund request?

ablefreelancer
Community Guru

I have a client who accidentally pushed the refund button and would like to cancel that request. How can he do that on the client side?

I have never seen that interface and am not knowledgeable enough to advise him.

Please help!

Thanks a lot in advance 🙂

 

ACCEPTED SOLUTION

Hi Dietmar,

 

Refunding a Milestone won't affect your Job Success Score.

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23 REPLIES 23

I accidentally process the give a refund button to my client. it was my first time working here in Upwork.

How can I get back my money or may be cancel the transaction ?


@Bon B wrote:

I accidentally process the give a refund button to my client. it was my first time working here in Upwork.

How can I get back my money or may be cancel the transaction ?


 What did you think "refund" means?


You can not cancel it. You can ask the client nicely if they would be so kind paying you again, AFTER the funds clear into their Upwork account.

 

If the client does not, you have learned not to click on things and then go through the process of confirming things without understanding what it is that you are doing.

Hi Petra..

I wonder why I have a refund notification but I didn't issued a refund to my client, do you have any idea how this happened? What should I do to get the money back?

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