I have the same problem with my recent completed Job. In my profile, under the specific Job It says "The client has made this comment private".
Could you please fix this?
The Client does not know how to make it public. Does this option really exists? Is it a glitch?
We will not be able to share details about why this message is in the code but I can confirm that this code has been there for awhile and it isn't tied to any current or upcoming feature.
As for the bug itself, I can confirm that our engineers have identified the problem and will be releasing a fix soon.
Valeria - I don't understand why you can't explain why that message is appearing on profiles. Was it just a mistake? A bug? What? After all, they are our profiles that the message is messing with and I think we deserve an explanation.
Yes, currently the reason this message is appearing under contracts where the client left no feedback comment is a bug and our engineers are working to fix it as soon as possible.
I hope you can help me. My client recently stopped his business and ended all of the team's contract on the same day. I saw my co-workers' feedback with a message reflected on their profile but in my case, up until now, it didn't. I had to verify it to my client and he said, he did leave one for me.
Now, I did follow what you have suggested and waited for a couple of days too. I'm just worried because they can see theirs within minutes but I'm the only one who got 5 stars but with no message at all.
Allyzza S wrote:
I'm the only one who got 5 stars but with no message at all.
If you can see the stars but no written feedback, then that means that there was no written feedback.
That said, written feedback doesn't really matter.
That said, what I see on your profile is something different
This is somehing many freelancers have reported when clients have not left any written feedback, and Upwork have thus far failed to explain anything about this.
No written feedback is absolutely no problem or in any way negative. An announcement that a client made feedback private is not a good look, especially whn that is utterly untrue.
To check if the client left any written feedback, go to the actual contract and click on "terms and settings"" - If there was written feedback, you'd see it there.
Thank you so much for responding Petra. I appreciate you for being helpful.
Unfortunately, no message there at all. We have specifically asked the client to leave us written feedback and I know for sure it's true that he did it for all of us but for some reason, mine is not showing.
To be honest, this is important for me because it adds value to what I do. If Upwork couldn't be more direct as to what this bug may be, I totally understand and I really hope this issue will be fixed soon.
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