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Re: How i can verify my account via video call?

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
11 of 14

Hi Helen,

 

Please clear your cache and cookies, try using another browser and update your open ticket if you still having problems with initiating the call.

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helen_martin
Active Member
Helen M Member Since: Oct 17, 2017
12 of 14

I've tried two different browsers, cleared my cache and still nothing.

 

Where do I find my open ticket to update it?

 

Many thanks

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
BEST ANSWER
13 of 14

Hi Helen,

 

It looks like you already responded on the notification ticket and I also confirmed the link works as expected when using your account. Please make sure you see your name after clicking the link as shown in the screenshot below, and follow the steps our team shared in their message.

 

Helen SS.png

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helen_martin
Active Member
Helen M Member Since: Oct 17, 2017
14 of 14

Hello - thank you for that.

 

 

I've finally resolved this by using a different computer. 

 

It might be useful to have a system requirement on the video chat verification email - I believe my issues were due to using an older system.

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