How is recommend % calculated

grimesr · ‎11-15-2019

If I have a 90 % recommendation, how is that calculated? If a client doesn't give any feedback/rating, does that count as not recommended? If so, I think it should be changed to not be included. There is no way to know how the client felt about the freelancer.

petra_r · ‎11-15-2019

Robert G wrote:
If I have a 90 % recommendation, how is that calculated? If a client doesn't give any feedback/rating, does that count as not recommended?

No, it does not. Clients who did not leave feedback are excluded from this metric, it includes only clients who responded.

grimesr · ‎11-15-2019

If that is true, how far back does the calculation go? I have only 5 star ratings yet 91% recommendation. Is there any way I can see who didn't recommend me so I can evaluate what I must have done wrong to improve in the future?

petra_r · ‎11-15-2019

Robert G wrote:
If that is true, how far back does the calculation go?

It is true 😉 and it is a lifetime metric (contrary to your JSS which is the best of your 6, 12 and 24 month score.)

Robert G wrote:
I have only 5 star ratings yet 91% recommendation.

Public feedback (stars) is eyecandy and largely irrelevant. Most clients just give 5 stars for everything for the sake of peace.

Robert G wrote:
Is there any way I can see who didn't recommend me?

Nope, it's called private feedback for a reason.

Can't you think of a countract or two that could have gone better?

grimesr · ‎11-15-2019

As far as I know, no.

Looking back at feedback, the ones I can see all are 5 stars.

petra_r · ‎11-15-2019

Robert G wrote:
As far as I know, no.

Looking back at feedback, the ones I can see all are 5 stars.

As explained previously, public feedback (stars) is pretty much meaningless.

You may need to develop the instinct for clients being anything other than thrilled.

I've completed 250+ contracts and knew perfectly well every time when something wasn't 100% perfect.

kbadeau · ‎11-15-2019

Is it possible for a client to not leave public feedback, but to leave private feedback?

petra_r · ‎11-16-2019

Kelly B wrote:
Is it possible for a client to not leave public feedback, but to leave private feedback?

No. Or rather, not if money was paid. If no money was paid, ONLY private feedback is left.