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RAFSUN's avatar
RAFSUN S Community Member

How long it may need to get back the connects after closing a job?

Hello Upwork Experts,

Take my best regards. Could anyone please inform me that how long it may need to get back the connects after closing a job? Some jobs are closed which I applied. But I didn't get back the connects yet! Thanks in advance. 

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Jennifer's avatar
Jennifer R Community Member

This will be after the change:

 

"If a client closes their job without hiring or a job is removed by Upwork for violating our Terms of Service, your Connects will be returned."

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John's avatar
John K Community Member

FYI, you only get back connects if a job was closed AND no one was hired. Also, although I'm not sure about this, if the job is closed after the billing cycle changes, you might not get the connects back.

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Jennifer's avatar
Jennifer R Community Member


John K wrote:

FYI, you only get back connects if a job was closed AND no one was hired. Also, although I'm not sure about this, if the job is closed after the billing cycle changes, you might not get the connects back.


Not entirely true:

"If a job post has been removed by Upwork for a Terms of Service violation, the Connects used on that proposal will be returned for you to reuse."

Jennifer's avatar
Jennifer R Community Member

This will be after the change:

 

"If a client closes their job without hiring or a job is removed by Upwork for violating our Terms of Service, your Connects will be returned."

RAFSUN's avatar
RAFSUN S Community Member

Smiley Sad I thought those will be returned to me. But this is only for those job which was closed without hiring anyone! Smiley Sad

Jennifer's avatar
Jennifer R Community Member


Rafsun S wrote:

Smiley Sad I thought those will be returned to me. But this is only for those job which was closed without hiring anyone! Smiley Sad


Well, I know how it feels to use connects on jobs without hire. But we manage to identify something that everyone can agree on will be better after the change. Smiley Wink

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