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How long to get paid alternate amount agreed upon during in-house dispute resolution?

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Ace Contributor
Patricia S Member Since: Sep 28, 2016
1 of 8

Decided not to push arbitration because I'd only make $9 *rolls eyes* if I win. UW disupute specialist suggested I make an offer for an alternate (lower) payment request. I did, and of course the client low-balled it back. I just want the stupid thing to be done and get paid SOMETHING for all my work, so I agreed. I asked the dispute specialist when I could expect payment but have not received an answer. Do I now have to wait another 14 days to get the payment through default timing, plus six more days of UW's "security period" after that? Or if they agree to a settlement amount, are they obligated to release the funds immediately. I suspect the client is PO'd that they have to pay me anything at all, so they'll run out the clock as long as possible.

 

 

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Community Guru
Jennifer M Member Since: May 17, 2015
2 of 8

Yep, I'm sure he'll run the clock. I'm sure you'll still have the security hold though. 

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Ace Contributor
Patricia S Member Since: Sep 28, 2016
3 of 8

So, if I have to wait 14 days, plus another six, can I rescind my offer during that time and decide to go to arbitration?

 

ETA: I made it clear to the dispute specialist that I only agreed to the low-ball offer if the funds would be released immediately. Crickets... no surprise.

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 8

Hi Patricia,

 

5-days security period applies to all transactions on Upwork including fixed-price milestone payments.

~ Valeria
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Ace Contributor
Patricia S Member Since: Sep 28, 2016
5 of 8

Thanks, Valeria, I'm familiar with the security hold.

 

What I was really not sure about was whether or not the client has to release the funds immediately once a dispute settlement amount has been reached.


I was asked to make a settlement offer, which I did. The client countered. I accepted. What happens next?

 

 

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Ace Contributor
Patricia S Member Since: Sep 28, 2016
6 of 8

I don't understand why no one from UW will answer this question for me.

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Active Member
Arun P Member Since: Oct 17, 2018
7 of 8

hii

 

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Active Member
Arun P Member Since: Oct 17, 2018
8 of 8

one qus

 

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