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How long to hear back about a dispute?

samanthawriter7
Community Leader
Samantha L Member Since: Jan 3, 2016
1 of 11

I submitted a dispute on August 1.  I wonder when I will hear anything from Upwork about it.  I know that the general timeframe given is five days, but I hope it doesn't end up being longer.  

 

I am still stunned by the client's behavior.  She hired me to write an article, which I wrote and submitted.  She asked for specific revisions, which I happily and promptly completed.  I then re-submitted the piece.  The next day, she sent me the file again, this time with more comments added and changes made by her, and said that as she had spent an hour making the changes, she wanted me to refund all of the money in escrow.  As the changes she made were unnecessary and in many cases lessened the quality of the article (made the writing more awkward, and even introduced errors), I realized that she was simply trying to avoid paying me what I was owed by claiming that the article I submitted was poor quality, and so I disputed the refund request.  Has anyone else ever had an experience like this?  

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
2 of 11

Hi Samantha,

 

I'm sorry to hear about your experience on this contract. Somebody from our dedicated team will follow up with you and provide more information soon.

Untitled
boshoffirene
Community Guru
Irene B Member Since: Feb 17, 2015
3 of 11

Yup. A very long time ago way before JS came into play. I ended up telling the guy I knew what he was up to. I cancelled the contract and told him that he had zero rights to my work and that I would regularly be checking whether it was published anywhere, in which case I would drag his name through the mud...he then hummed and hawed but I had already cut my losses. 

samanthawriter7
Community Leader
Samantha L Member Since: Jan 3, 2016
4 of 11

Hi Vladimir,

 

Do you think it will be within the next couple of days?  

 

Samantha 

samanthawriter7
Community Leader
Samantha L Member Since: Jan 3, 2016
5 of 11

Hi Vladimir,

 

I just realized that there was an email from a dispute resolution specialist in my private email box.  I assumed that I would receive notification of it here on Upwork, but it doesn't appear that I did.

 

I am extremely confused, so I hope you can help me.  The dispute specialist, Sherry, is asking for me to send proof that I submitted the work.  Can't she easily go my account and the specific job, and see that I submitted the work?  What kind of proof does she want outside of that?  Please get back to me as soon as possible.  I feel that Upwork is making this process a lot more complicated than it has to be, and I am a busy person.

 

Thank you.

 

Samantha

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 11

Hi Samantha, 


I'm sorry if you think that there is too much process to get the dispute going. However, these processes are in place to ensure that we have all necessary information to assist both you and your client in settling the dispute. Please submit proof of work, and other additional information on the ticket that may help the team evaluate the case further. 


~ Avery
Upwork
samanthawriter7
Community Leader
Samantha L Member Since: Jan 3, 2016
7 of 11

Hi Avery,

 

Thank you for your response.  What kind of proof are you looking for?  Do you want me to attach the files containing the work itself?  I thought the proof of my submission of the work would be in my account for the dispute specialist to easily view and evaluate.  If you could clarify, I would be greatly appreciative.  Thank you.  

 

Samantha 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
8 of 11

Hi Samantha, 


The dispute specialist has detailed what you need to do and what you need to reply on the ticket. Please check the email they have sent and reply within the allotted time so that they can start with the investigation.

 

We will not be able to discuss the details here because it's a public Community. The team will continue assisting you via the open ticket to resolve the situation.

 

Thank you!


~ Avery
Upwork
h_omoroje
Active Member
Henry O Member Since: Jun 17, 2019
9 of 11

hello,

i want to know how to file a dispute.

i got an hourly contract from a client which i finished the first project successfully and the second project came, and he needed me to finish it within 24 hours, but i told him i need approximately four days to complete the project. We both agreed, then i finished the project and submitted on Friday last week. He responded by saying, "he will get back to me after review." the whole day passed, i didn't get feedback, and i then sent him dozens of messages but still not responding even when he is online.

Yesterday which is Sunday, i sent him a message, and he replied by saying i have to make corrections and i should remove the 50 dollars meant for the project and he also promised to damage my image on upwork with his review. He is taking advantage of the fact that I'm a newbie on upwork.

He doesn't want to pay me for the project i spent 48hours of a sleepless night to meet up deadline, and i believe he has submitted the work because his complains doesn't make sense beyond every reasoning.

If he needed me to make corrections, why not send it back that day since he said the project is passed the deadline. why wait for two days before replying to my messages 

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
10 of 11

Henry O wrote:

hello,

i want to know how to file a dispute.

i got an hourly contract from a client which i finished the first project successfully and the second project came, and he needed me to finish it within 24 hours, but i told him i need approximately four days to complete the project. We both agreed, then i finished the project and submitted on Friday last week. He responded by saying, "he will get back to me after review." the whole day passed, i didn't get feedback, and i then sent him dozens of messages but still not responding even when he is online.

Yesterday which is Sunday, i sent him a message, and he replied by saying i have to make corrections and i should remove the 50 dollars meant for the project and he also promised to damage my image on upwork with his review. He is taking advantage of the fact that I'm a newbie on upwork.

He doesn't want to pay me for the project i spent 48hours of a sleepless night to meet up deadline, and i believe he has submitted the work because his complains doesn't make sense beyond every reasoning.

If he needed me to make corrections, why not send it back that day since he said the project is passed the deadline. why wait for two days before replying to my messages 


Do nothing. He has until Friday to raise a dispute and your tracker activity (including memos) is the only thing that matters. You'll want to look up what is needed for payment protection to verify that you're covered. Manual time isn't.

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