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voron_ua
Community Member

How quickly can I get my account unlocked?

How quickly can I get my account unlocked
I have a withdrawal restriction. Due to the fact that the client wanted to return the money. I have this amount in my account. I contacted support and was told I would be charged and unlocked my account at 5pm Pacific time today. I need the money right away. How fast is this usually processed?

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AveryO
Community Manager
Community Manager

Hi Anna, 


I checked your account, and it looks like several tickets were filed for the same concern. It is highly recommended to refrain from filing new support tickets for the same concern so that the team can assist you more efficiently. I will follow up with the team handling Ticket #36644993, so they can get back to you soon with more information. 


~ Avery
Upwork

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AveryO
Community Manager
Community Manager

Hi Anna, 


I checked your account, and it looks like several tickets were filed for the same concern. It is highly recommended to refrain from filing new support tickets for the same concern so that the team can assist you more efficiently. I will follow up with the team handling Ticket #36644993, so they can get back to you soon with more information. 


~ Avery
Upwork
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