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Re: Deleting Client account

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
3811 of 6,370

Tonya P wrote:

Oh wait, I forgot my password, security question and email and I need to change my name, can you help me? 


2nd account also got a cheap job from a dude in China within a day or two of getting Auto Accepted.

 

I really wish Upwork would stop reverifying random people who were just verified a week ago and start actually tackling the real problems.

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
3812 of 6,370

Tonya P wrote:

Oh wait, I forgot my password, security question and email and I need to change my name, can you help me? 


Plus my country was set by default to US, but I suddenly realized I live on a totally different continent.

yvonnebalg
Active Member
Yvonne B Member Since: Jul 10, 2019
3813 of 6,370

I would like to delete my account. I don't have a profile set up yet and don't wish to do so. If I could get some help, that would be great. Thanks!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
3814 of 6,370

Hi Yvonne,

 

I would just like to confirm if you are referring to this account that you used to post here in the community. Please let us know so we can assist you with your concern. Thank you!

~ Joanne
Upwork
9ce0505a
Active Member
Zarnie P Member Since: Jul 11, 2019
3815 of 6,370

can you please delete this account thank you

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3816 of 6,370

Hi Zarnie,

 

Your account is closed now, thank you.

~ Bojan
Upwork
shaahin83
Active Member
Shaahin S Member Since: Jul 11, 2019
3817 of 6,370

I was in the process of creating a freelancer account in the UK. I have uploaded my photo. I had to stop the process as I moved abroad. I am not interested in having an account in Upwork anymore. But I am not able to delete my already saved data. Since my account is not created yet, I am not able to delete it. However, it still shows my name and photo in public search (e.g. Google). I don't want my personal data to be public and I believe Upwork has a responsibility under GDPR to allow me to erase my details. Is there any way to delete my name and photo before account creation? 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3818 of 6,370

Hi Shaahin,

 

We’ll close your account from our end shortly and we will take steps to remove personal data from your closed account so that it is no longer visible on the platform or in searches.

 

We understand your questions about deleting your personal data. Please know that Upwork makes confidentiality and protection of our users’ privacy a priority, and we abide by the commitments we make to you in our Privacy Policy.

 

Feel free to use this form to access and request the deletion of your data. The Google Removal Tool is used to request that information be removed from Google web and image search results. 

 

Thank you.

~ Bojan
Upwork
doug_e
Active Member
Doug S Member Since: Jul 11, 2019
3819 of 6,370

I am not able to cancel my account - can someone please help?  

 

I do receive the pop-up window to select a reason why cancelling, but no way to move forward from that screen.

 

Thank you very much!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3820 of 6,370

Hi Doug,

 

It looks like you successfully closed your account.

 

Thank you.

~ Bojan
Upwork
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