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Re: Deleting Client Account

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Active Member
Abhishek G Member Since: Mar 5, 2019
3511 of 5,479

Whenever i tried to close the agency account it is saying below error even though i have closed allt he proposals.

 

Thank you for using Upwork. At this time we are unable to close your account. You have one or more open proposals. Please visit your Proposals page and close your proposals. We are sorry to see you go and we’d welcome the opportunity to talk to you about how Upwork can better meet your needs. We are available at 1-866-676-3375, option 3 from 6am-12am Pacific Monday-Friday and 9am-5pm Pacific Saturday-Sunday. Please note: For security purposes, you will not be able to change your username, or open a new account with the same email address. If you need help, please contact Support Services.

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3512 of 5,479

Hi Abhishek, 

Are you referring to an agency account owned by another user? I checked your account and do not see any agency account affiliated with your account.

 

Let me know if you are referring to your client account. 


-Avery
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Kola R Member Since: May 3, 2019
3513 of 5,479

Hi,

I have both a freelancer and a client account . I would like to delete my client account but this pops up:

 

At this time we are unable to close your account. You have one or more open proposals. Please visit your Proposalspage and close your proposals.

 

I don't have any proposals open with my client account.

 

Please advise Smiley Happy 

 

Thanks

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3514 of 5,479

Hi Kola,

 

Thank you for reaching out to us. The Client part of your account was closed.


~ Bojan
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Ateeb A Member Since: Jul 26, 2019
3515 of 5,479

hello Bojan,
can you please close only my client account but i dont want to close my freelancer account.
can you please help me?

 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3516 of 5,479

Hi Ateeb,

 

Thanks for reaching out to us. I can confirm that your Client account is now closed. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Ateeb A Member Since: Jul 26, 2019
3517 of 5,479

nothing else sir.

 

Thank you

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Salem S Member Since: Mar 31, 2020
3518 of 5,479

Good after noon Aleksandar,

Hope you are safe and healthy,

I want to close my client account since freelancer is enough, but it keeps on posting that i have proposals, i have no proposals on my client account!

Have been trying to do it for more than half and hour after refreshing eveyrthing.

any help would be highly appreciated

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3519 of 5,479

Hi Salem, 

I'll go ahead and close your client account for you as requested.


-Avery
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Leu B Member Since: Mar 31, 2020
3520 of 5,479

Hi! Could you delete mine too? I'm asking this because I've made a mistake. I put the last name in the first name box and viceversa. I want to create a new account because in the settings it doesn't let me edit the order of the names. Thanks in advance.

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