Phone Verification, Phone Number Already used? Help

[Goran V]

Hi Art,

Your account is now closed, thank you.

[A A]

Hi everyone,

I used my business e-mail adress to make an account on Upwork at the beginning of the year. I switched jobs, delete the e-mail adress and forget to also delete my Upwork account. I found out last week that my Upwork account is still online, so I wanted to delete it. The problem is that I don't remember my password anymore and I can't see the link to a new password, because Upwork sends it to my work e-mail (which does not exist anymore).  I now had to make another account so I could ask this question. Can someone help me get my password for the other account so I can delete it?

Thank you!

[Goran V]

Hi A A,

One of our team members will reach out t you via ticket as soon as possible and assist you further with your account. Thank you.

[Victoria H]

How do you delete/cancel an entire account that's never been used? I show up in Google search and want to stop that for an unused account

[Aleksandar D]

Hi Victoria,

Could you please send me a PM with the username and email address of the account you need help with closing? I'll check that for you and assist you accordingly.
After the account gets closed, you will need to request from Google that the search result is removed. You can submit removal requests through your own Google account. The Google Removal Tool is used to request that information be removed from Google web and image search results. You may request this through this link.

Thank you.

[Catie H]

I'm having the same issue. I want to delete my account, but it's stuck in some weird profile loop where it says someone else is using my phone number. I want to delete any and all accounts associated with my name. 

[Bojan S]

Hi Catie,

I was able to locate your old account and now both your accounts have been closed.

Thank you!

[Francesca H]

I made an Upwork account with an old phone number and it sat untouched. Now, in trying to update my profile, I am consistently prompted to verify the old number - I can't. Upwork is not accepting my new number as verification. 

I would like to delete my account without fuss. I can't delete what has not been verified, nor can I verify what I have. Please help. 

[Goran V]

Hi Francesca,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[Sabai G]

Goran,
I'm having this same problem. Could somebody please remove my account from the website for me? I can't verify my phone number and I no longer want an account.