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Re: Delete account that was never set up properly

helloo123456
Active Member
A A Member Since: Oct 11, 2019
4011 of 6,352

Hi everyone,

 

I used my business e-mail adress to make an account on Upwork at the beginning of the year. I switched jobs, delete the e-mail adress and forget to also delete my Upwork account. I found out last week that my Upwork account is still online, so I wanted to delete it. The problem is that I don't remember my password anymore and I can't see the link to a new password, because Upwork sends it to my work e-mail (which does not exist anymore).  I now had to make another account so I could ask this question. Can someone help me get my password for the other account so I can delete it?

 

Thank you!

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4012 of 6,352

Hi A A,

 

One of our team members will reach out t you via ticket as soon as possible and assist you further with your account. Thank you.

~ Goran
Upwork
catie31
Active Member
Catie H Member Since: Oct 11, 2019
4013 of 6,352

I'm having the same issue. I want to delete my account, but it's stuck in some weird profile loop where it says someone else is using my phone number. I want to delete any and all accounts associated with my name. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4014 of 6,352

Hi Catie,

 

I was able to locate your old account and now both your accounts have been closed.

 

Thank you!

~ Bojan
Upwork
dx9240
Active Member
Lesia T Member Since: Oct 16, 2019
4015 of 6,352

Hello, 

I do not have the option to delete this account becuase I never finished setting it up properly. I request and give you permission to delete this account on my behalf. Despite never properly setting up this account, it still comes up on Google searches. I do not want this becuase it no longer matches my professional image. Please remove this account from Upwork and from Google search.

Thank you.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4016 of 6,352

Hi Lesia,

 

Our team will close your account shortly. But, we don`t control Google search results. You will need to request this from google so that this search result is removed. You can submit removal requests through your own Google account. Thank you.

~ Goran
Upwork
xiaoming1970
Active Member
Ming X Member Since: Oct 16, 2019
4017 of 6,352

Hi,

My account was suspended due to policy violation although there was no explanation from CS about which policy I violated. And I could not close my suspended account either. Is there a way to close/delete my suspended account?

Thanks.

Ming

stefanm_94
Ace Contributor
Stefan M Member Since: Mar 3, 2019
4018 of 6,352

Hi Ming. If you need future questions I suggest you to ask a Support team, why is your account suspended, I'm sure they will answer you soon as possible. 

 

You can't deactivate your account twice, because is already deactivated by Upwork.

 

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4019 of 6,352

Your account is now closed, Ming. Thank you!

~ Bojan
Upwork
shannamcg
Active Member
Shanna M Member Since: Oct 17, 2019
4020 of 6,352

Hi, I want to delete my account but I am effectively locked out of it. My profile hasn't been fully accepted but it is appearing in my Google search rankings. When I try to delete it, Upwork asks for a UK phone number but I am not currently in the UK. Chatbot is useless on this issue. Any advice please?! 

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