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Problems closing my account

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Active Member
Shanna M Member Since: Oct 17, 2019
3441 of 3,754

Hi, I want to delete my account but I am effectively locked out of it. My profile hasn't been fully accepted but it is appearing in my Google search rankings. When I try to delete it, Upwork asks for a UK phone number but I am not currently in the UK. Chatbot is useless on this issue. Any advice please?! 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3442 of 3,754

Hi Shanna,

 

Your account is now closed.

Unfortunately we don`t control Google search results. You will need to request this from google so that this search result is removed. You can submit removal requests through your own Google account. Thank you.


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Active Member
Devante E Member Since: Oct 17, 2019
3443 of 3,754

Hi, I am attempting to close my account but my settings page keeps redirecting to entering account information in order to accessing closing the account (create-profile/v1/complete/). After being redirected to the phone # page, my phone number has a verfied check but I am still promted with "You failed to verify this phone number. Please provide a different number." after selecting enter my code. Trying to enter a new number in the field is not possible. Please, close my account. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3444 of 3,754

Your account was closed, Devante. Thank you!

~ Bojan
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Active Member
Maxim K Member Since: Oct 18, 2019
3445 of 3,754

I want to close my account forcibly. There is no answer to all my mailings, which is why I can’t close it.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3446 of 3,754

Hi Maxim, 

 

We'll close your account from our end shortly, thank you! 

~ Bojan
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Active Member
Carol G Member Since: Oct 21, 2019
3447 of 3,754

my account was never even finalized, or approved to be a public account.  I happened to google myself this afternoon on a whim, and there is my public profile on page 2.

I logged in to try to delete, but was immediately directed to my profile screen with requests to finish completing it.  I, of course, went to the "help" section which was useless as I don't even have access to the suggested screens since I do not have a finalized account.  There is no contact info, only a bot and this forum.  I have sent a DM to the twitter help account, but have not received a response.

So, here I am.  When I login, I have only 2 options:  submit application and edit application.  

I want my info deleted.  please help.  thank you

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3448 of 3,754

Hi Carol,

 

Your account was successfully closed, thank you for reaching out to us! 

~ Bojan
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Active Member
Kseniia I Member Since: Oct 22, 2019
3449 of 3,754

Hello,

can you also delete my account? I can not seem to find a way to do it myself.

Thanks!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3450 of 3,754

Hi Kseniia,

 

Please withdrawn your active and archived proposals so that our team can close your account. Thank you.


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