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Problems closing my account

catie31
Active Member
Catie H Member Since: Oct 11, 2019
4021 of 6,377

I'm having the same issue. I want to delete my account, but it's stuck in some weird profile loop where it says someone else is using my phone number. I want to delete any and all accounts associated with my name. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4022 of 6,377

Hi Catie,

 

I was able to locate your old account and now both your accounts have been closed.

 

Thank you!

~ Bojan
Upwork
dx9240
Active Member
Lesia T Member Since: Oct 16, 2019
4023 of 6,377

Hello, 

I do not have the option to delete this account becuase I never finished setting it up properly. I request and give you permission to delete this account on my behalf. Despite never properly setting up this account, it still comes up on Google searches. I do not want this becuase it no longer matches my professional image. Please remove this account from Upwork and from Google search.

Thank you.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4024 of 6,377

Hi Lesia,

 

Our team will close your account shortly. But, we don`t control Google search results. You will need to request this from google so that this search result is removed. You can submit removal requests through your own Google account. Thank you.

~ Goran
Upwork
xiaoming1970
Active Member
Ming X Member Since: Oct 16, 2019
4025 of 6,377

Hi,

My account was suspended due to policy violation although there was no explanation from CS about which policy I violated. And I could not close my suspended account either. Is there a way to close/delete my suspended account?

Thanks.

Ming

stefanm_94
Ace Contributor
Stefan M Member Since: Mar 3, 2019
4026 of 6,377

Hi Ming. If you need future questions I suggest you to ask a Support team, why is your account suspended, I'm sure they will answer you soon as possible. 

 

You can't deactivate your account twice, because is already deactivated by Upwork.

 

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4027 of 6,377

Your account is now closed, Ming. Thank you!

~ Bojan
Upwork
shannamcg
Active Member
Shanna M Member Since: Oct 17, 2019
4028 of 6,377

Hi, I want to delete my account but I am effectively locked out of it. My profile hasn't been fully accepted but it is appearing in my Google search rankings. When I try to delete it, Upwork asks for a UK phone number but I am not currently in the UK. Chatbot is useless on this issue. Any advice please?! 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4029 of 6,377

Hi Shanna,

 

Your account is now closed.

Unfortunately we don`t control Google search results. You will need to request this from google so that this search result is removed. You can submit removal requests through your own Google account. Thank you.

~ Goran
Upwork
devante-e
Active Member
Devante E Member Since: Oct 17, 2019
4030 of 6,377

Hi, I am attempting to close my account but my settings page keeps redirecting to entering account information in order to accessing closing the account (create-profile/v1/complete/). After being redirected to the phone # page, my phone number has a verfied check but I am still promted with "You failed to verify this phone number. Please provide a different number." after selecting enter my code. Trying to enter a new number in the field is not possible. Please, close my account. 

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