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Re: Problems closing my account

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Active Member
Ming X Member Since: Oct 16, 2019
3801 of 5,373

Hi,

My account was suspended due to policy violation although there was no explanation from CS about which policy I violated. And I could not close my suspended account either. Is there a way to close/delete my suspended account?

Thanks.

Ming

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Ace Contributor
Stefan M Member Since: Mar 3, 2019
3802 of 5,373

Hi Ming. If you need future questions I suggest you to ask a Support team, why is your account suspended, I'm sure they will answer you soon as possible. 

 

You can't deactivate your account twice, because is already deactivated by Upwork.

 

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3803 of 5,373

Your account is now closed, Ming. Thank you!


~ Bojan
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Active Member
Shanna M Member Since: Oct 17, 2019
3804 of 5,373

Hi, I want to delete my account but I am effectively locked out of it. My profile hasn't been fully accepted but it is appearing in my Google search rankings. When I try to delete it, Upwork asks for a UK phone number but I am not currently in the UK. Chatbot is useless on this issue. Any advice please?! 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
3805 of 5,373

Hi Shanna,

 

Your account is now closed.

Unfortunately we don`t control Google search results. You will need to request this from google so that this search result is removed. You can submit removal requests through your own Google account. Thank you.


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Active Member
Devante E Member Since: Oct 17, 2019
3806 of 5,373

Hi, I am attempting to close my account but my settings page keeps redirecting to entering account information in order to accessing closing the account (create-profile/v1/complete/). After being redirected to the phone # page, my phone number has a verfied check but I am still promted with "You failed to verify this phone number. Please provide a different number." after selecting enter my code. Trying to enter a new number in the field is not possible. Please, close my account. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3807 of 5,373

Your account was closed, Devante. Thank you!


~ Bojan
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Active Member
Maxim K Member Since: Oct 18, 2019
3808 of 5,373

I want to close my account forcibly. There is no answer to all my mailings, which is why I can’t close it.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3809 of 5,373

Hi Maxim, 

 

We'll close your account from our end shortly, thank you! 


~ Bojan
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Active Member
Carol G Member Since: Oct 21, 2019
3810 of 5,373

my account was never even finalized, or approved to be a public account.  I happened to google myself this afternoon on a whim, and there is my public profile on page 2.

I logged in to try to delete, but was immediately directed to my profile screen with requests to finish completing it.  I, of course, went to the "help" section which was useless as I don't even have access to the suggested screens since I do not have a finalized account.  There is no contact info, only a bot and this forum.  I have sent a DM to the twitter help account, but have not received a response.

So, here I am.  When I login, I have only 2 options:  submit application and edit application.  

I want my info deleted.  please help.  thank you

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