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Re: can't close my account before entering the verification process

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Community Guru
Petra R Member Since: Aug 3, 2011
3821 of 5,373

Ali K wrote:

Hi. I have recently opened a freelancer account that hasn't entered the verification process yet and that I want to close it right now and I can't because in the step of the way that I am in right now there isn't a delete account button. 

please help me delete my account without entering the verification process and without giving my phone number.


Note that if you close this account you will not be allowed to ever open another. Is that what you want?

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Active Member
Ali K Member Since: Oct 25, 2019
3822 of 5,373
Yes
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3823 of 5,373

Hi Ali,

 

Please be reminded that Upwork does not allow users to have multiple accounts.

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you! 


~ Bojan
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Active Member
Victoria R Member Since: Oct 26, 2019
3824 of 5,373
How to email company
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3825 of 5,373

Hi Victoria,

 

Feel free to post your questions or requests here and we will assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Jocelyn L Member Since: Feb 3, 2019
3826 of 5,373
Hi, i need help to close my suspended account. I tried to close it but getting message need to contact support.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3827 of 5,373

Hi Jocelyn,

 

Your account is now closed.

 

Thank you.

~ Aleksandar
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Active Member
Gila D Member Since: Oct 28, 2019
3828 of 5,373

I have an old account that I have not logged in to for over 3 years. I need to delete it, but I no longer have access to the email I registered it under. I have also forgotten the password. If anyone could help, that would be great. I have created this account solely to post this question.

 

Thanks!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3829 of 5,373

Hi Gila, 


Please click on my name, and send me a private message with the details of your old account, and I'll go ahead and close your account for you. 


-Avery
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Active Member
Lisa A Member Since: Oct 29, 2019
3830 of 5,373

I cannot close my account. Please help

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