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Re: can't close my account before entering the verification process

akh53
Active Member
Ali K Member Since: Oct 25, 2019
4041 of 6,370

Hi. I have recently opened a freelancer account that hasn't entered the verification process yet and that I want to close it right now and I can't because in the step of the way that I am in right now there isn't a delete account button. 

please help me delete my account without entering the verification process and without giving my phone number. 

Many thanks. 

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4042 of 6,370

Ali K wrote:

Hi. I have recently opened a freelancer account that hasn't entered the verification process yet and that I want to close it right now and I can't because in the step of the way that I am in right now there isn't a delete account button. 

please help me delete my account without entering the verification process and without giving my phone number.


Note that if you close this account you will not be allowed to ever open another. Is that what you want?

akh53
Active Member
Ali K Member Since: Oct 25, 2019
4043 of 6,370
Yes
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4044 of 6,370

Hi Ali,

 

Please be reminded that Upwork does not allow users to have multiple accounts.

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you! 

~ Bojan
Upwork
ashreekes4
Active Member
Victoria R Member Since: Oct 26, 2019
4045 of 6,370
How to email company
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4046 of 6,370

Hi Victoria,

 

Feel free to post your questions or requests here and we will assist you further.

 

Thank you.

~ Aleksandar
Upwork
jocedm15
Active Member
Jocelyn L Member Since: Feb 3, 2019
4047 of 6,370
Hi, i need help to close my suspended account. I tried to close it but getting message need to contact support.
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4048 of 6,370

Hi Jocelyn,

 

Your account is now closed.

 

Thank you.

~ Aleksandar
Upwork
522ddb46
Active Member
Gila D Member Since: Oct 28, 2019
4049 of 6,370

I have an old account that I have not logged in to for over 3 years. I need to delete it, but I no longer have access to the email I registered it under. I have also forgotten the password. If anyone could help, that would be great. I have created this account solely to post this question.

 

Thanks!

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4050 of 6,370

Hi Gila, 


Please click on my name, and send me a private message with the details of your old account, and I'll go ahead and close your account for you. 


~ Avery
Upwork
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