Hello, trying to close my account but although I have a profile setup, I can't get to the " Settings > Contact Info > Click the "Close my account" link", whenever I try I keep getting redirected to the "setup a profile" page. All the info is already filled so I click continue and it asks me to verify a phone #, but nothing happens when I click "verify phone number". So I'm stuck and in need of some intervention. Thanks so much!
My name is Leandro**Edited for Community Guidelines**
I opened an account in May but I was very busy at that moment and I could n’t start working.
But I forgot UpWork password and security question, so I opened a new account a few days ago and it’s fully verified by video verification.
Recently, I found that my previous account is actually alive.
I don’t want to go against the UpWork policy and I want to close that account.
This is the Url of my inactive account.**Edited for Community Guidelines**
Leandro**Edited for Community Guidelines**