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rachellecreates
Community Member

How to Delete Account

I can't find where I can delete my account and the FAQ is useless on this matter. Can someone please post a link?
ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to check out the solution here.

 
If you'd like to close your account, first make sure you withdraw any active proposals on your Proposals page

complete and close any active contracts and don't have any available or pending balance.Then you can close your account by visiting this page. For more information and detailed steps, please visit this help article.

Thank you!

~Andrea
Upwork

View solution in original post

6,773 REPLIES 6,773

Hi A M,

 

I checked and it looks like you have already closed your account successfully. 

~ Joanne
Upwork
3893e6c8
Community Member

Hi,
Please assist me in closing my account.

Hi Diana,

 

Your account is now closed, thank you.

~ Goran
Upwork

Hello, can someone please help me delete my account? I'm unable to call the support and I can't close by the option given in the profile.

Hi Elvis,

 

Sorry to hear you've decided to close your Upwork account. One of our support agents reached out to you directly and is assisting you with your account closure. You should receive an email notification about their message as well. 

~ Valeria
Upwork
111ddbe4
Community Member

Hi Valeria, I apologize that this has nothing to do with the topic. 

 

I have been trying to find a way to contact a moderator or support but have not been successful. I greatly appreciate your help and understanding in advance. It is a bit urgent.

 

Dear Upwork moderators, I want to come clean and be transparent, and also to be clear that I am not trying to do anything Illicit. I would greatly appreciate your help in a concern I have regarding my Upwork account. A few months ago I logged into my Upwork account that I did not use for years due to issues with not being able to remember my password and I had changed my phone and from there tried to recover that account. So, I opened a new account , and when I was asked to verify my identity and I did, my account was closed. I went to the support page to ask why and they said because of account inactivity and because I had another account. I was not given the opportunity to explain my case which was upsetting and I did not know that I could not have more than one account, because please remember I had not used my old one in a years, and I did not read terms of service.

 

A month ago, I made a new one and everything good so far, but I am asked to prove my identity again on the new one, which is fair. My concern is that they will close it because I already had an account. Is this a must now? Any advice please? Thank you!

 

I would like to please have those 2 accounts permanently closed please, if they are not already .I do not use them and highly doubt I have access to them due to the situation mentioned above, and I do not desire to have access to them. I would like to have this one account only and I am more than willing to send my ID verification, but before I do, I would like to have my case looked over so that I don't keep having this same issue. I want to make sure I abide by Upwork rules.

 

I would like to speak to a live agent please, regarding my case, I am willing to do a video call or whatever is needed please to get this fixed. Is there anyway that my case can be escalated with a supervisor?

 

 

Hello Jennifer,

 

Thank you for your message. Could you please send me a private message with the Upwork username or registered email address of your old accounts in question so that I can check and assist you further?

 

Thank you.

Pradeep



Upwork
fd36070c
Community Member

Hi, I would like to close my account. When I go through "my setting", I get a message that Upwork is unable to close my account currently. However, I have no open topics or pending issues in the platform. Can you please help and close my account for me? Thanks, Julia

Hi Julia,

 

I shared your request with our team and one of our agents already reached out to you directly via email to assist you further.

 

~ Nikola
Upwork
2ac509e4
Community Member

Hello Sir or Madame,

 

I want to close my freelancer account and keep only my client account. This is not working for me. It tells me everytime an error.

 

Besides of that I want to use our company logo as my profile picture for the Client Account, this isn`t working either ...

 

Hi Tim,

 

One of our team members will reach out to you directly via a support ticket to assist you with your requests.

 

Thank you! 

~ Bojan
Upwork
68b303ef
Community Member

I can't find it either.  ๐Ÿ˜ž

c05c2b76
Community Member

Hey, I'd like to close my account,

I get a message saying I have to call the concierge team, but I cant make international calls.

Is there a way to resolve this without calling you?

Thanks.

Hi Yair,

 

Our team will close your account shortly, thank you.

~ Goran
Upwork
f7526c7c
Community Member

 

Hi Toni,

 

I've requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork

Hi,

 

Could you please close my account and remove all my details?

 

Kind Regards,

Hi Pard, 

Your account is now closed, thank you.

~ Goran
Upwork

Hi,

 

I have an account created when I was invited as a co-worker on a project. i want to close my current account and open another one with the same email address. Looks like I canโ€™t close the account, as I am not the admin, but have changed my email address in the account, to try and use the old email on a new account and it doesnโ€™t let me. What can I do? I want to use my outlook.com email to create a new account as client.

Hi Razvan,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork
6eeb9ef8
Community Member

I want to close my account too and i can't,somebody help me please. 

Hello Cleny,

 

Thank you for your message. I am pleased to inform you that your account has been closed as requested by you.

 

Thank you.

Pradeep



Upwork

Hello - I'm looking to delete my freelancer account. I closed out all pending work, canceled all pending proposals, but the system is telling me that I have a pending balance. (But I can't find any record of me owing anything.) If you could close out my account, I'd appreciate it. Thank you.

Hi Amy,

 

Our team will close your account shortly, thank you.

~ Goran
Upwork

Hi Amy,

 

Your account has been closed as requested by you.

 

Thank you.

Pradeep



Upwork
3344a800
Community Member

Hello, I just made client upwork account and closed accidently as I wanted to change some information, Please help me to recover the acount as I have to use the same email address for the upwork account.

Thanks

Hi Mohd,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your original account. Thank you.

~ Goran
Upwork

Thanks I am waiting for the same

Hello its been few hours I did not get any update regarding restoration of my account please update me as I need it ASAP

Hi Mohd,

 

Our team has just sent you a new ticket. Could you please check Here if you're able to see and access your ticket? Thank you.

~ Goran
Upwork

Yes, I received the tciket.

Thanks

Hello, 
Its been 21 hours since I got the last response. I need to restore the account as soon as possible.

Please Help !!!!!!!!!! 

Hello Mohd T,

 

Thank you for your message.

 

I see that you are already communicating with the relevant team via a support ticket. One of our team members will reach out to you as soon as possible to assist you further. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

 

Thank you.

Pradeep.



Upwork

But it's been a day since I got any update after the ticket was raised.

Thanks Goran and Pradeep for restoring my account. Appreciate a lot.

I want To delete my account, I no longer want to use this platform.....PLEASE DELETE MY ACCOUNT ACCORDING TO THE GDPR Data Protection 

I find this to be a huge impudence not to be able to delete my account by myself because you won't allow it 

Hi Andrea,

 

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Joanne,

 

Please delete my account. Upwork has been allowing too many scammers on this website and has forced me to waste my time, energy, effort, and personal information to these fake job postings. Delete my account immediately. No longer want any association with this platform. Thanks.

This might be the dumbest thing I've ever had to go through. 

 

Upwork won't let me close my account because it says I have an active proposal.. but that proposal was DELETED BY UPWORK AND CANNOT BE RETRIEVED. Yet it's still on my profile as an active proposal, so I can't close my account. I have never a professional platform be so incompetent and unhelpful. What a waste of time.

Hi Usman,

I'm sorry for the inconvenience this has caused. We'll have one of our agents reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
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