Please keep in mind that freelancers are allowed to have only one account, opening more than one account is a violation of our TOS.
Our team will continue to assist you directly on your ticket here. Feel free to follow up directly there with any additional questions you may have. Thank you.
The Customer Support Team will reach out to you with more information about your account, and to assist you further.
I would also like to note that users are only allowed to have one Upwork account. Once the issue with your account has already been resolved, please know that you will need to close one of the accounts.