Thank you very much for updating your profile picture. I've followed up with the Team and they will review your profile and get back to your as soon as possible.
We appreciate your patience.
i create my odesk acct last year but i rarely use it. yesterday i was hired to work as exclusive freelancer in agency and they create my profile without telling them that i already have account in odesk. what do i do to prevent my acct frm suspension? please help! can i close my account in odesk and then work with an agency as exclusive freelancer?
Hi Maria Rosario,
Even if you are an exclusive freelancer in an agency, the agency admin should not create your oDesk account instead of you and have any knowlegde of your log in information. They should add you to their team using your existing account. Please, contact Customer Support for additional assistance.
I have my name "Gulab Mehak" on all over the websites i use over the Internet so i placed the same one onto ODESK, but its bee about 6 months when I added my bank account to start work wth ODESK and since than I ma getting the same message for name mismatch with the bank account details and ever since i am desperately trying to get my name changed so that i could start working on Odesk properly.
My bak account name (same as my original) is "Ahmed Nawaz Butt" and on my Profile is "Gulab Mehak"
please help me resolve this matter
I checked your account activity and it doesn't look like your account was used after you created it. You can check in with Customer Support and share any suspicions you have about the account security, change your account and email login details, but I can confirm you won't be able to create another Upwork account.
Let me know if you have any questions.