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How to add a Agnecy or Agency member to a conversation



I am apart of an agency and I would like to add another member who is apart of the agency to a conversation that I am having on the web platform. However, when I type their name in the search, it is unable to find this person. How am I able to add the person to the conversation? Should I get their email that they used to sign up on Upwork?

Community Member

Hello all,


as an update, I found out that I can add members to chats when I am logged into the agnecy profile.


However, I am noticing that some of the chats that I have on my account are not appearing on the agency chat. I am an exclusive member on the agency so I am expecting that all chats appear on the agnecy.


So now my other question is, how am I able to add the agnecy I am with to the chat?


Also, what dictates when the agency can see the chat or when just the freelancer can see the chat?

Hi Phillip,


One of our team members will reach out to you directly via ticket and assist you further with your agency, you can access your tickets on this Link. Thank you.

~ Goran
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