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How to ask client to leave a feedback in an appropriate way?

freshter007
Active Member
Freshman H Member Since: Mar 31, 2021
1 of 6

I know it sounds funny for asking things like this, but seriously this is important for me.

 

Here's my profile:

https://www.upwork.com/freelancers/~01265008a3654953bb

 

As you can see in the 1st page of my working history there are only 2 jobs with a feedback (from total 10). It's really grinds my gears as I think my future clients will wondering why they didn't leave a feedback which I believe it will impacting the hiring decision.

 

I always ask my clients to leave their feedback upon job completion/submission but still they seems choose not to do that. I am sure that they satisfied based on our conversation/chat and some of them hiring me again for another 1 or 2 projects.

 

Please I need your advice.

 

Best regards.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
2 of 6

Don't ask cilents to leave feedback.

 

Ask clients to close a contract when your work is done.

 

If the client closes a contract, the client must leave feedback.

freshter007
Active Member
Freshman H Member Since: Mar 31, 2021
3 of 6

Thank you for your response..

So when they end the contract, the system will ask for feedback (mandatory) or they can just skip it?

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
4 of 6

When the client ends a contract, there is NO WAY to skip the feedback step.

 

If they don't leave feedback, the contract remains open.

View solution in original post

freshter007
Active Member
Freshman H Member Since: Mar 31, 2021
5 of 6

Thank you! I will change the way how to end the contract then.

ceefaeca
Ace Contributor
Aru B Member Since: Sep 19, 2020
6 of 6

I sometimes say this to my clients once the job is completed:

 

" Thanks for the job, If there is nothing you need further on this project please close the contract and I'd be looking forward to hearing your experience of working with me"

 

Experienced clients are aware of how these things work, so they understand that. But the new ones just send their response in a message sometimes (haha!!).

 

However, some folks also have a short call at the end of the contract, where they ask them to close the contract and tell them to share their experience. I am not sure about this one as I never did this.

But it is weird to ask them for feedback. 

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