Let's say once has an hourly contract in progress with a weekly limit of 10 hours billing.
Suddenly the client requests additional services/work that go beyond the weekly 10 hour billing limit, who does one go about getting paid for these additional services/work.
IS this possible???
What if during hourly contract, the client request additional services/work that requires the payment of a flat fee???
How does one handle these 2 situtations???
If the client requests additional services, he/she will need to change or remove the limit on hours for that week (or however long the additional work takes).
I'm not aware of a way to add a flat-rate service to an hourly contract. I believe that the client would have to set up a separate fixed-rate contract for that project. Alternatively, you could either ask the client to authorize entry of manual hours totalling the amount of the project or to pay you for the extra project as a bonus, but you would not have payment protection under either of those methods.
Following videos will provide information about our Hourly Protection program, using the Work Diary and the Team App. You can also find more details about working and getting paid on Hourly jobs in these Help articles: here, here and here.
This is something that Upwork needs to fix. Clients come to a freelancer for a complete solution. This often requires additional purchases that are not part of an hourly rate. As a graphic designer I am often having to obtain stock image licenses, domain registrations, hosting services or many other 3rd party solutions. This should be reflected in their invoice as such. It makes no sense to ask a client to add items to their own invoice from a users perspective. All they should have to do is approve added invoice items. It just goes to show you the bias to the client Upwork has again and again.
I also agree 100%!
Back on Elance, I routinely sent clients expense invoices for transcribing. Upwork needs to introduce that feature here. To date, my clients have had to cover expenses by setting up bonuses.
Thanks, Valeria! Perhaps the team should reconsider the language used in describing this option at the top level. "Expense reimbursement" is hardly a subset of "bonus."
Also, of course, the proper way to document expense reimbursement from the contractors's end is to issue an invoice (hint, hint!).
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