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Re: How to cancel a paid membership?

Community Guru
Jacqueline P Member Since: Dec 28, 2015
1 of 17

I went for the paid membership to get my profile visible again when I didn't have earnings in the 30 day period, and now I want to cancel that. How do you do that? 

Community Guru
Ryan C Member Since: Feb 3, 2017
2 of 17

Hello Jacqueline,


Kindly follow the instructions below to downgrade your membership plan to basic plan:

Click the Account menu, select Settings, and then click Memberships & Connects.

Click the View or edit membership plan link.

Click the Downgrade Membership button.


Thank you.

Community Guru
Jacqueline P Member Since: Dec 28, 2015
3 of 17

Thanks, Ryan. There was no Downgrade Membership button on that page, but I tried the Sign Up button at the top of the Basid plan info, on the page you directed me to, and that took me to where I could change it back to basic.



Active Member
Sam M Member Since: Mar 6, 2018
4 of 17

Hi, I am facing the same problem, I have changed to "Freelancer Basic", by signin in, still the Current plan is active.


Will it be active for one month, since i have made the payment for the month.


Please let me know, how i can downgrade to the freelancer basic only.


Many Thanks


Community Guru
Nina K Member Since: Nov 29, 2017
5 of 17

Hi Sam,

I just wanted to confirm with you that you were able to click the button to sign up for the Basic plan, select a reason for downgrading and then continue as shown is this screenshot :

Pasted File at March 6, 2018 9_49 AM.png

Active Member
Chinmoy P Member Since: Nov 13, 2015
6 of 17

Your image is not loading. I am not getting any downgrade button. How shall I cancel Agency Plan?

Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
7 of 17

Hi Chinmoy,


Thank you for the question. The free Agency Basic plan has been discontinued and downgrading mentioned in the previous responses is no longer an option. If you want to continue with your agency account, you’ll need to remain subscribed to the Agency Plus plan. Alternatively, the agency will need to be closed in order to end the Agency Plus membership.

Active Member
Dmytro Z Member Since: Dec 24, 2014
8 of 17

Is there an option to re-open the agency? Or will the whole profile, feedback, and history be deleted if I do not make a payment?


Active Member
Sreeram S Member Since: May 1, 2020
9 of 17

can i get my money back ?

Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
10 of 17

Hi Sreeram,


Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar