Feb 2, 2018 06:06:11 PM by Jacqueline P
I went for the paid membership to get my profile visible again when I didn't have earnings in the 30 day period, and now I want to cancel that. How do you do that?
Feb 2, 2018 06:19:24 PM by Ryan C
Kindly follow the instructions below to downgrade your membership plan to basic plan:
Click the Account menu, select Settings, and then click Memberships & Connects.
Click the View or edit membership plan link.
Click the Downgrade Membership button.
Feb 2, 2018 07:30:29 PM by Jacqueline P
Thanks, Ryan. There was no Downgrade Membership button on that page, but I tried the Sign Up button at the top of the Basid plan info, on the page you directed me to, and that took me to where I could change it back to basic.
Mar 6, 2018 07:17:34 AM by Sam M
Hi, I am facing the same problem, I have changed to "Freelancer Basic", by signin in, still the Current plan is active.
Will it be active for one month, since i have made the payment for the month.
Please let me know, how i can downgrade to the freelancer basic only.
Mar 6, 2018 08:03:28 AM by Nina K
I just wanted to confirm with you that you were able to click the button to sign up for the Basic plan, select a reason for downgrading and then continue as shown is this screenshot :
Jul 30, 2019 03:39:45 AM by Chinmoy P
Your image is not loading. I am not getting any downgrade button. How shall I cancel Agency Plan?
Jul 30, 2019 05:14:56 AM by Vladimir G
Thank you for the question. The free Agency Basic plan has been discontinued and downgrading mentioned in the previous responses is no longer an option. If you want to continue with your agency account, you’ll need to remain subscribed to the Agency Plus plan. Alternatively, the agency will need to be closed in order to end the Agency Plus membership.
Aug 22, 2019 06:44:35 AM by Dmytro Z
Is there an option to re-open the agency? Or will the whole profile, feedback, and history be deleted if I do not make a payment?
May 2, 2020 01:56:22 AM by Aleksandar D
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Jan 12, 2021 06:11:24 PM by Eshaaq M
Jan 12, 2021 07:30:01 PM by Joanne Marie P
I've escalated your concern to the team One of our team members will reach out to you directly via a support ticket and assist you with your membership cancellation.
Jan 12, 2021 09:39:25 PM by Eshaaq M
Jan 12, 2021 10:42:39 PM by Joanne Marie P
I've already escalated your concern, and one of our agents reached out to you already regarding your request to provide more information. Please check your ticket number: 30663824 by logging in to your account and going here. Thank you.
Jan 12, 2021 06:17:26 PM by Eshaaq M